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Customer reviews for LG 27 cu. ft. Side-By-Side Refrigerator with InstaView for
LG 27 cu. ft. Side-By-Side Refrigerator with InstaView
3.9 out of 5 stars
stars
707 ratings707 reviews
  1. 5 stars55% (386)
  2. 4 stars18% (126)
  3. 3 stars8% (60)
  4. 2 stars5% (34)
  5. 1 star14% (101)

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Showing 171-180 of 707 reviews
Dec 18, 2022
Reviewer name: Lisawin2
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Horrible

When I received my refrigerator, it was plugged in and worked. On the third day, the light wouldn’t come on and water was all over the floor of my kitchen. When I contacted LG, I have been given the run around and no one has been out to see about my refrigerator yet. LG DOES NOT stand by its products nor the consumers who purchase their products!!!

Review from lg.com
Helpful?4SESO4BN9O7614183524101
reply from Social Media

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki

Jun 19, 2022
Reviewer name: Red Oak
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Absolutely made the right choice

[This review was collected as part of a promotion.] Love the side by side. No one recognizes that it is because of the unique design of the doors. Love it. Love the freezer size especially as you can actually SEE everything. No having to go on a scavenger hunt for hidden pizzas on the bottom of a drawer. The depth of the shelves handles weekly shopping trips perfectly. Love it!!!

Review from lg.com
Helpful?4SESO4BN9O7614183524101
Nov 2, 2022
Reviewer name: Skuzer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Refrigerator

We are so happy with the LG refrigerator. It is quiet, solid and has more room than I anticipated. In prior side by sides I couldn't see anything in the drawers. It is easy to see everything and I really appreciate the viewing door as well as the large ice cubes.

Review from lg.com
Helpful?4SESO4BN9O7614183524101
Sep 6, 2023
Reviewer name: Rod B
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Double Check

[This review was collected as part of a promotion.] I like this fridge, but we have had problems with it. When the fridge door closes, the freezer door pops open, When the freezer door closes, the fridge door opens. I have had food to defrost because I was unaware that freezer door was open.

Review from lg.com
Helpful?4SESO4BN9O7614183524101
reply from Customer Care

Hi there. This is different from the sort of experience we want you to go through, and we'd be more than happy to look into this for you. It seems that you might need some sort of replacement for this. When you can, please send us a private message and include your contact details, model, and serial number. ^Anthony

Nov 15, 2022
Reviewer name: LukeM24
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Worst Fridge I've Ever Purchased

This fridge is a terriblly designed product. I have now had 2 of the bins that are behind the door completely fail and fall off. The first time it happened, it shattered one of my glass shelves inside the fridge, breaking that drawer as well. I also ended up losing about 20 of my bottles of miscellaneous condiments that were stored in the shelf as well as an entire drawer full of fruit. The only decent thing about this fridge is the ice balls, especially since you will need to drink heavily after this fridge continually fails to do its job.

Review from lg.com
Helpful?4SESO4BN9O7614183524101
reply from Social Media

We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Feb 19, 2023
Reviewer name: Hollydrama
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

#1 fridge on Consumer Reports for a reason

despite installation problem--2 teams refused to do it--it is a great fooler--looks like an armoire, but is side-by-side. Love the 3 kinds of custom ice, and the stairstep like drawers, which gives you a chance to put something down while getting something else. Use the view door to put my most used items, like milk, yogurt, butter and PowerAde--plus an Alexa shopping list built in

Review from lg.com
Helpful?4SESO4BN9O7614183524101
Sep 23, 2023
Reviewer name: imadj
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great product

[This review was collected as part of a promotion.] Got this just about a month ago as part of a total kitchen renovation. It's a great refrigerator with excellent features. Looks fantastic in my new kitchen. Both the freezer and fridge have excellent storage capacity. The only drawback is there is no deli drawer, but I just use a removable plastic bin. Love the craft ice feature!

Review from lg.com
Helpful?4SESO4BN9O7614183524101
Nov 3, 2022
Reviewer name: Audreyanna20
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Love the craft ice maker! When it works

[This review was collected as part of a promotion.] We ordered the fridge in June 2022. I loved the fridge because my mom previously purchased the fridge, she had no issues. Everything was working fine for a few months. Now we are having issues with the craft ice maker.

Review from lg.com
Helpful?4SESO4BN9O7614183524101
Sep 25, 2022
Reviewer name: DrewR
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not great

I got this fridge in January and now in September I have had the LG repair man to my house 4 times and the problem is still not resolved. The freezer works well, and I like the layout and the 2 ice makers, but the refrigerator will not stay cold, it remains at about 40-45 degrees.

Review from lg.com
Helpful?4SESO4BN9O7614183524101
reply from Social Media

We would be happy to help you. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Nikki

Mar 21, 2023
Reviewer name: metamorac
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Beautiful refrigerator with nice technology

[This review was collected as part of a promotion.] This refrigerator has the perfect amount of technology without getting ridiculous. The "knock" door is nice to just check if we need milk or juice. The door bins a quite large, as are the drawers. The craft ice is a nice touch, and the water/ice dispensing system is easy to use. Looking forward to years of carefree use and properly cooled food. P.S. It looks really nice in our kitchen!

Review from lg.com
Helpful?4SESO4BN9O7614183524101
reply from VXI Austin

Hey there. Thank you for taking your time for leaving us a review on this LG 27 cu. ft. Side-By-Side InstaView Refrigerator. The "knock" feature really does come in handy when trying to also get a quick snack during the night or as you mentioned, the amount of food needed for grocery shopping. Either or, we are more than happy to know that you are enjoying your refrigerator and please remember that, should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000. ~Anthony