I bought this model about 6 months ago to replace my 20+ old side by side. It is sleek, works well, and LG customer service is easy to reach. I needed help on something simple related to set up and they were great. The one thing to be aware or is that the shelves cannot be adjusted, except for the refrigerator top shelf. The spacing accommodates what most people would store, but it does not allow for moving up and down.

[This review was collected as part of a promotion.] I’ve had this unit for about four months now. Everything works great except the icemakers. It has a door icemaker, and a craft ice maker. I’m having trouble with the craft icemaker. It pops loudly and no longer is it producing ice. The door icemaker seems to be slower than the previous LG refrigerator freezer that I had. I did call in and spoke to someone I think in the Philippines, which I had trouble understanding with the accent, and have no resolution at this time. I would like to have somebody come out and look at this unit so that I might enjoy it for years to come. So for me, the jury is out on the quality of this product. I have bought mini LG items in the past refrigerators, washer, dryers, etc..

[This review was collected as part of a promotion.] I have really enjoyed the ice makers and the ability to check on the device with my phone. I do wish I could buy another drawer to insert. We had to improvise with some cheap options. I also wish the filter lasted longer.

[This review was collected as part of a promotion.] We ordered the fridge in June 2022. I loved the fridge because my mom previously purchased the fridge, she had no issues. Everything was working fine for a few months. Now we are having issues with the craft ice maker.

Bought this a month ago and broken out of the box. Fridge side doesn't cool to safe temperatures and the LCD disply is broken. After 2 dozen phone calls to India/Malaysia/Pakistan there might be a remote possibility of a refund, but that still remains to be seen. Used to be a big LG fan and have multiple other LG appliances, but because of the hassle I may consider other brands.

I bought the fridge back in Aug 2022 and it’s been really good. Good amount of storage and the controls are easy enough to understand. The downsides are 1. The knock feature to turn on the light is something I never use. 2. The craft ice maker broke on me after a several months of regular use.

[This review was collected as part of a promotion.] I bought one last year for myself and one for my mother. I love everything about this refrigerator. It has so much shelf space in both the refrigerator and freezer side. I took off one star because the craft ice machine stopped working before the 1 year mark in both refrigerators . I am waiting on the replacement to come in the mail. We still get cubed and crush ice, but I really chose this brand because of the craft ice. Oversell a great buy!

[This review was collected as part of a promotion.] We bought a brand new built & we were too late to upgrade our applianes to Whirlpool or GE. We are really pleased with the Smart LG ThinQ. Love how we can knock on door & see what's inside without opening!!

I bought this refrigerator last December and loved it. One of the things I loved most was the craft ice machine. Well, that lasted about 4 months and the repair people are having a hard time finding me parts. Overall, I still love the fridge but disappointed.

[This review was collected as part of a promotion.] We purchased this refrigerator a year ago and had no problems until last month when our ice maker for the round ice ball’s stopped working. LG repair man fixed our problem and the ice maker has been working again.