We have had this fridge for a year. It’s very nice looking. The craft ice machine is amazing. Although it started making one big ice chunk instead of balls. It’s spacious and when the glass shelves shattered LG promptly sent a replacement. Customer service was excellent.

I bought this brand new fridge item one month ago although the fridge is spacious with great features the ice machine on the door was none functional but it took one month before repairs and replacement was completed. This not what I expect from a renowned brand name such as LG to get a defective item and especially when I spend that kind of money. I was very disappointed but now the repairs have been completed and everything has been working well for the last 48hours. I still think that I should’ve been given a replacement instead of repairing the defective ice roller on the door of fridge but I willl keep monitoring it to see how it functions

[This review was collected as part of a promotion.] Love my new fridge works great, very spacious and I like the neat round ice craft ice balls. At 1st it’s slow making ice but now I have more than enough ice. I love the instaview also I think that makes it sleek looking and love that there are no handles fit right through the door for delivery. The last fridge didn’t fit but I’m glad it didn’t cause I love this LG even more!

[This review was collected as part of a promotion.] We have had the LG fridge for two weeks. There are mostly positives. We really like the slick, modern look. It blends well with our other non-LG appliances. The refrigerator side is very large and well lit. The freezer is smaller than our previous side by side, but it’s good. The craft ice is a great addition. The fridge pushes all the way to the wall due to the unique way the cord exits at the top. Lastly for the goods, it is super easy to clean on the front. Frustrating parts are just the inability to move the fridge bins (which mechanically makes sense due to the interior configuration), no butter/cheese drawer, and mostly only shelves in the freezer section instead of bins that can store more. The ice maker does take time to produce ice, but the craft ice supplements well. Overall, we love it.

[This review was collected as part of a promotion.] We bought this last October after our fridge of 20 years died. I LOVE this refrigerator! Lots of organized space - glass front so I can see inside, and my FAVORTE feature: craft ice balls. These are wonderful for a good whiskey or just to make the kids' drinks fun. We did have an issue with the craft ice maker in January, but LG was quite prompt at sending us a replacement within 2 days, along with very easy instructions to replace it. Definitely a good purchase!

[This review was collected as part of a promotion.] Refrigerator is less than 2 years old. Have had it serviced a couple of times. When it runs well, its good but shouldn't be breaking down that much. Getting online help (chat) is a huge hassle. Last go around I was dropped 3-4 times from the chat and overall took about 1 hour or more to resolve that I needed to bring in a technician.

[This review was collected as part of a promotion.] I have been waiting months for a new craft ice maker and nothing has been delivered yet. I have called 4 times already and I’m promised the same thing yet nothing is being done to fix my craft ice maker. Very disappointed.

The knock on window feature is kinda fun, but the fun wears off in a couple of weeks. It takes more than a couple of days for the fridge to regulate the temperature, but once it cools fine. It feels a little cramped on the fridge side, lacks dairy and cold cut trays. If I'd noticed this at time of purchase I would have chosen a different model. Ice maker and freezer are great. Love the UV light and the easy to see lighted dial on the ice/water dispenser. Overall I'd rate it a 7.5, but if it last 10 years change it to 8.5. Purchase date. Jun/2023

[This review was collected as part of a promotion.] Got this fridge first week of December, I absolutely love it! Knock on the door and see what’s available…round balls of ice…sleek design…it’s the best fridge I’ve ever had. I would recommend it to anyone. Cools and freezes perfectly and price was really affordable.

[This review was collected as part of a promotion.] We bought a brand new built & we were too late to upgrade our applianes to Whirlpool or GE. We are really pleased with the Smart LG ThinQ. Love how we can knock on door & see what's inside without opening!!