Thanks for taking the time to share this feedback. We're sorry to hear that this was your experience, as we have many quality checks in place to ensure that you can enjoy the best possible results with our toothpastes. We'd like to mention there are different kinds of whitening when it comes to oral care products. Most toothpaste and rinse products work to remove the stains on the surface of the teeth, or extrinsic stains. However, stains can also get trapped below the enamel surface. These are called intrinsic stains. The peroxide in our Crest Whitestrips products travels through enamel to bleach these stains, so we suggest giving this product a try. As well, a lot of thought goes into the design of our products, and we'll be sure to share your feedback with our team. Please give us a call at (800) 492-7378 if there's anything more we can assist you with.

We're sorry to hear that this has been your experience, since we have strict quality checks in place to ensure that you can use our toothpases with ease. Your feedback will be shared with our team, and we'd also be happy to look into this further for you. Please give us a call at (800) 492-7378 when you can.

Thank you so much for your review. We're incredibly sorry to hear about the film and you not seeing the results you were hoping for. While the film isn't something we ever expect with our quality checks, the stain not being removed could be a result of the stain being intrinsic. Intrinsic stains are stains inside your teeth where the toothpaste can't reach. You'll need our Crest 3D Whitestrips for those. We'd be happy to tell you more about them and assist you further with this. Please call us at (800) 492-7378.

We're sorry that you find this item to be poor, as our toothpastes do go through many quality checks to ensure that you can enjoy the best possible results with them. We'd be happy to learn more and see how we can best help. Please give us a call at (800) 492-7378.

We’re sorry that you didn’t get the whitening results you were hoping for with our Deep Stain Remover Toothpaste, and would like to help. There are different kinds of whitening when it comes to oral care products. Most toothpastes work to remove the stains on the surface of the teeth, or extrinsic stains. However, stains can also get trapped below the enamel surface. These are called intrinsic stains, which are harder to remove with a whitening toothpaste. So that we can help you further, please give us a call at (800) 492-7378.

Thanks, Cyndi, for sharing your experience with Crest 3D White Brilliance Deep Stain Remover Toothpaste. Your results should deliver the white you expect. Each person has their own goal of the level of whitening they’d like to achieve, and it might help to know that there are different kinds of whitening products available, to deliver the look you want. Most toothpaste and rinse products work to remove the stains on the surface of the teeth, or extrinsic stains. However, stains can also get trapped below the enamel surface. These are called intrinsic stains. The peroxide in our Crest Whitestrips products travels through enamel to bleach these stains. The result is a more dramatic color change of the tooth than you would expect to get from using a whitening toothpaste or rinse. If you have intrinsic staining, give our 3D Whitestrips a try. Call us for more help with that. We’re here Mondays-Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 492-7378.