We're sorry for the difficulty you had with Crest 3D White Deep Stain Remover Toothpaste, Jacq. While we're not certain what problems you had, it might help to know that the product may take a few pumps to prime. Please make sure the cap is secure on the tube, squeeze the product toward the pump to remove air pockets, and then dispense. If this doesn't help, please call and share more with us. We're glad to make this difficulty one of the past. Call 1 (800) 492-7378 any Monday-Friday, from 9 AM to 6 PM EST.

We appreciate you taking the time to leave this review, Cheryl. We understand how frustrating it is when a product does not deliver its expected results. Our products go through many quality checks, and we try our best to make products that you will love as much as we do. Everyone has their own goals for whitening, and depending on how deep your stains go, you may need something like Whitestrips to target internal stains. Your feedback is valuable to us, and we'll share this with our Quality Team. To help you further, we'd like to gather some more information and invite you to call us at (800) 492-7378

We're disappointed to hear you didn't see the great whitening results as expected. In some cases stubborn stains may need additional treatment, so we'd be happy to help find the best fit for your smile. So we can assist you, we ask that you give our team a call at (800) 492-7378.

We're sorry to hear that this has been your experience, since we have strict quality checks in place to ensure that you can use our toothpases with ease. Your feedback will be shared with our team, and we'd also be happy to look into this further for you. Please give us a call at (800) 492-7378 when you can.

Thank you so much for your review. We're incredibly sorry to hear about the film and you not seeing the results you were hoping for. While the film isn't something we ever expect with our quality checks, the stain not being removed could be a result of the stain being intrinsic. Intrinsic stains are stains inside your teeth where the toothpaste can't reach. You'll need our Crest 3D Whitestrips for those. We'd be happy to tell you more about them and assist you further with this. Please call us at (800) 492-7378.