Thank you for taking the time to share your feedback with us, Sango. We understand the importance of having a toothpaste that cleans deeply and brightens your teeth, and we’re sorry our Crest 3D Deep Stain Remover didn’t meet your expectations. We’ll share your message with our Quality Team. We thoroughly check our toothpastes for quality throughout the manufacturing process to ensure they provide the best results. The Deep Stain Remover works by dissolving the bonds that hold the stains to the teeth, repelling new stains, and re-mineralizing enamel to strengthen teeth. Some stains can be more difficult to remove depending on age and type. We want to learn more and help you find a product that will work best for you. Please get in touch with us at (800) 492-7378.

We’re sorry you didn’t get the whitening results you hoped for with the Crest 3D White Brilliance Deep Stain Remover Toothpaste, and we'd like to help. There are different kinds of whitening oral care products. Most toothpastes work to remove stains on the surface of the teeth, called extrinsic stains. However, stains can also get trapped below the enamel surface, known as intrinsic stains. We understand everyone has their own goal for the level of whitening they'd like to achieve. So we can learn more and help further, please give us a call at (800) 492-7378, 9 am-6 pm EST, Monday-Friday.

We’re sorry to hear about your disappointment with your purchase. Please be assured that our products undergo many quality checks, and we strive to ensure that each one reaches you in perfect condition. Our toothpaste may not seem full due to air pockets, but we guarantee that our containers are filled by weight to provide the full amount. The Deep Stain Remover toothpaste does not contain hydrogen peroxide; instead, it uses a dual-phase phosphate system that weakens the bonds holding stains to teeth. Most toothpaste and rinse products remove surface stains, known as extrinsic stains. However, stains can also become trapped beneath the enamel surface; these are called intrinsic stains. The peroxide in our Crest Whitestrips products travels thru enamel to bleach these stains. The result is a more dramatic color change of the tooth than you would expect from whitening toothpaste or rinse alone. Each person has their own whitening goals. We appreciate your feedback and would like to learn more about your experience. Please call us at (800) 566-7252 so we can assist you further.

We’re sorry you didn’t get the whitening results you hoped for with Crest 3D White Brilliance Deep Stain Remover Toothpaste, Mike. There are many types of whitening oral care products. Most toothpastes work to remove stains on the surface of the teeth, called extrinsic stains. However, stains can also get trapped below the enamel surface, known as intrinsic stains. We understand everyone has their own goal for the level of whitening they'd like to achieve. So we can learn more about your experience and help further, please give us a call at (800) 492-7378, 9 am-6 pm EST, Monday-Friday.

We're sorry to hear that your teeth were left sensitive after using Crest 3D White Brilliance Deep Stain Remover Toothpaste, and we hope you're feeling much better. Safety is our priority, and while all of our products are safe and effective when used as directed, some users may not tolerate a particular formulation. If you haven't already, we recommend discontinuing the use of the toothpaste if you're still experiencing sensitivity. So we can learn more about your experience and share this with our Quality and Safety Teams, please give us a call at (800) 492-7378, 9 am-6 pm EST, Monday-Friday.