We’re sorry you didn’t get the whitening results you hoped for with Crest 3D White Brilliance Deep Stain Remover Toothpaste, Mike. There are many types of whitening oral care products. Most toothpastes work to remove stains on the surface of the teeth, called extrinsic stains. However, stains can also get trapped below the enamel surface, known as intrinsic stains. We understand everyone has their own goal for the level of whitening they'd like to achieve. So we can learn more about your experience and help further, please give us a call at (800) 492-7378, 9 am-6 pm EST, Monday-Friday.

Thanks for sharing your thoughts with us about your Crest 3D White Brilliance Deep Stain Remover purchase. Because all of our toothpastes are designed to be enamel-safe and gentle, your experience isn't expected. Our formula uses patented whitening technology that works fast to remove extrinsic stains. If your discoloration is below the enamel, you may benefit from other whitening products, such as our Whitestrips. Call us for more help at 1 (800) 492-7378.

We're so sorry you've had this experience with our Crest 3D White Brilliance Deep Stain Remover Toothpaste tubes, Marty. Please know our containers are filled by weight to make sure you receive the full amount of product, but sometimes air pockets can make it seem as if the tube isn't full. Here's how this can happen: Our tubes are filled from the bottom end and once filled they need to be sealed. Air space at the end ensures that the toothpaste is not in contact with the crimp during this sealing process. There is no air pressed into the product intentionally. When you squeeze the toothpaste out of the tube, the air is mixed into the product, forming air pockets. Sometimes the texture prevents the toothpaste from flowing back into these air pockets and the air pockets can cause a broken pattern when dispensing. To eliminate air pockets, try squeezing the tube a few times with the cap on to get the toothpaste up to the top of the tube. While we hope this helps, we do lots of quality testing to try to ensure your satisfaction, so we'd like to learn more and help you best. Please give us a call at (800) 492-7378.

We're disappointed to hear this. This surely isn't the quality standard we expect, so our team would like to learn more. When you have a chance, please give us a call at (800) 492-7378.