We're sorry to hear that your teeth were left sensitive after using Crest 3D White Brilliance Deep Stain Remover Toothpaste, and we hope you're feeling much better. Safety is our priority, and while all of our products are safe and effective when used as directed, some users may not tolerate a particular formulation. If you haven't already, we recommend discontinuing the use of the toothpaste if you're still experiencing sensitivity. So we can learn more about your experience and share this with our Quality and Safety Teams, please give us a call at (800) 492-7378, 9 am-6 pm EST, Monday-Friday.

Thanks for sharing your thoughts with us about your Crest 3D White Brilliance Deep Stain Remover purchase. Because all of our toothpastes are designed to be enamel-safe and gentle, your experience isn't expected. Our formula uses patented whitening technology that works fast to remove extrinsic stains. If your discoloration is below the enamel, you may benefit from other whitening products, such as our Whitestrips. Call us for more help at 1 (800) 492-7378.

We appreciate you taking the time to share this with us. We'll be sure to pass your thoughts along to the rest of our team.

We’re sorry you didn’t get the whitening results you hoped for with Crest 3D White Brilliance Deep Stain Remover Toothpaste, Mike. There are many types of whitening oral care products. Most toothpastes work to remove stains on the surface of the teeth, called extrinsic stains. However, stains can also get trapped below the enamel surface, known as intrinsic stains. We understand everyone has their own goal for the level of whitening they'd like to achieve. So we can learn more about your experience and help further, please give us a call at (800) 492-7378, 9 am-6 pm EST, Monday-Friday.

Thanks, Cyndi, for sharing your experience with Crest 3D White Brilliance Deep Stain Remover Toothpaste. Your results should deliver the white you expect. Each person has their own goal of the level of whitening they’d like to achieve, and it might help to know that there are different kinds of whitening products available, to deliver the look you want. Most toothpaste and rinse products work to remove the stains on the surface of the teeth, or extrinsic stains. However, stains can also get trapped below the enamel surface. These are called intrinsic stains. The peroxide in our Crest Whitestrips products travels through enamel to bleach these stains. The result is a more dramatic color change of the tooth than you would expect to get from using a whitening toothpaste or rinse. If you have intrinsic staining, give our 3D Whitestrips a try. Call us for more help with that. We’re here Mondays-Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 492-7378.

We're disappointed to hear you didn't see the great whitening results as expected. In some cases stubborn stains may need additional treatment, so we'd be happy to help find the best fit for your smile. So we can assist you, we ask that you give our team a call at (800) 492-7378.