We sincerely regret that the tube design of our product did not meet your expectations, leading to problems with clogging and effective dispensing. Your feedback on this aspect is very valuable to us. For those who prefer a different dispensing style, our Crest 3D White Deep Stain Remover toothpaste is also available in a 2.1 oz tube with a traditional flip-cap. Please contact us at 800-566-7252 if you would like to explore this option or discuss your experience.

Thanks for sharing your experience with us. We’re glad the Deep Stain Remover toothpaste is working well overall. However, we’re sorry to learn that the method to get the paste out didn't meet your expectations and understand how frustrating this can be. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. We’d recommend discontinuing use if it causes discomfort to your fingers, and it sounds like you’ve already discarded it. We also recognize that preferences vary and appreciate your comments about the feature of the tube and will pass them along to our team. We’d love to learn more and assist you further. Please call us at (800) 566-7252.

Thank you for sharing your feedback, Deb. We’re glad to hear that you enjoy the toothpaste, but we’re so sorry about your experience with the pump. Please be assured that extensive market research and consumer testing are conducted while designing our products to create features that we think you’ll love. We know preferences can vary, so we really appreciate your feedback and we’ll be sure to pass your comments on to our team. We do offer a flip-top cap version of the Deep Stain Remover toothpaste; you can find it at your local retail store or online. If you need further assistance or would like to share more, please call us directly at (800) 566-7252. We’re always happy to listen!

We're sorry you did not receive the Crest 3D Brilliance Deep Stain Remover toothpaste size you expected, and we'd like to help, Caitlin. Our products undergo many quality checks to ensure they reach you in perfect condition, providing the ultimate teeth-cleaning experience. The product might not seem full due to air pockets, but we assure you that our tubes are filled by weight to ensure our consumers receive the full product amount. The main reason for the air pockets is that the product is filled into the tube via the open crimped end, which needs to be sealed afterward. The airspace ensures that the product is not in contact with the crimp during this sealing process. There is no air pressed into the product intentionally. So we can learn more about your experience and help further, please give us a call at (800) 492-7378, 9 am-6 pm EST, Monday-Friday.

We're disappointed to hear you didn't see the great whitening results as expected. In some cases stubborn stains may need additional treatment, so we'd be happy to help find the best fit for your smile. So we can assist you, we ask that you give our team a call at (800) 492-7378.

Thank you for taking the time to share your feedback with us, Ben. We’re sorry to hear that the Crest 3D White Brilliance Deep Stain Remover Toothpaste didn’t provide the results you were hoping for. We’ll share your message with our Quality Team. Most whitening toothpastes work to remove the stains on the surface of the teeth, or extrinsic stains. However, stains can also get trapped below the enamel surface. These are called intrinsic stains. The peroxide in our Crest Whitestrips products travels through enamel to bleach these stains. Please know that all our whitening toothpastes undergo many checks to ensure they are effective. We want to learn more about so we can provide the best assistance. Please call us at (800) 492-7378.