We know the difference that a white smile can make, and we are disheartened to hear that you have not seen the dazzling results we would expect the Crest Deep Stain Remover Toothpaste to provide, Mary. All of our products go through extensive testing to ensure their effectiveness, and we will share this information with our Quality Team. It is important to note that while whitening toothpastes and rinses are great for getting rid of surface stains, there are sometimes stains below the enamel that those products are not able to reach. To get rid of those stains, we recommend using a product that contains hydrogen peroxide, such as our Crest Whitestrips. We would love a chance to learn more about your experience so we are better able to assist you, and we invite you to give us a call at (800) 492-7378.

That's not the experience we want you to have with the Crest 3D White Deep Stain Remover Toothpaste, and we're happy to help you. We go through many quality checks to ensure the best whitening products. There are different kinds of whitening when it comes to oral care products. Most toothpaste products work to remove the stains on the surface of the teeth, or extrinsic stains. However, stains can also get trapped below the enamel surface. The peroxide in our Crest Whitestrips products travels thru enamel to bleach these stains. The result is a more dramatic color change of the tooth than you would expect to get from using a whitening toothpaste. Please call us at (800) 492-7378 so we can get some additional information and assist you with any questions you may have.