We're sorry you did not receive the Crest 3D Brilliance Deep Stain Remover toothpaste size you expected, and we'd like to help, Caitlin. Our products undergo many quality checks to ensure they reach you in perfect condition, providing the ultimate teeth-cleaning experience. The product might not seem full due to air pockets, but we assure you that our tubes are filled by weight to ensure our consumers receive the full product amount. The main reason for the air pockets is that the product is filled into the tube via the open crimped end, which needs to be sealed afterward. The airspace ensures that the product is not in contact with the crimp during this sealing process. There is no air pressed into the product intentionally. So we can learn more about your experience and help further, please give us a call at (800) 492-7378, 9 am-6 pm EST, Monday-Friday.

We're disappointed to hear you didn't see the great whitening results as expected. In some cases stubborn stains may need additional treatment, so we'd be happy to help find the best fit for your smile. So we can assist you, we ask that you give our team a call at (800) 492-7378.

Thank you for taking the time to share your feedback with us, Ben. We’re sorry to hear that the Crest 3D White Brilliance Deep Stain Remover Toothpaste didn’t provide the results you were hoping for. We’ll share your message with our Quality Team. Most whitening toothpastes work to remove the stains on the surface of the teeth, or extrinsic stains. However, stains can also get trapped below the enamel surface. These are called intrinsic stains. The peroxide in our Crest Whitestrips products travels through enamel to bleach these stains. Please know that all our whitening toothpastes undergo many checks to ensure they are effective. We want to learn more about so we can provide the best assistance. Please call us at (800) 492-7378.

We're sorry to hear that your teeth were left sensitive after using Crest 3D White Brilliance Deep Stain Remover Toothpaste, and we hope you're feeling much better. Safety is our priority, and while all of our products are safe and effective when used as directed, some users may not tolerate a particular formulation. If you haven't already, we recommend discontinuing the use of the toothpaste if you're still experiencing sensitivity. So we can learn more about your experience and share this with our Quality and Safety Teams, please give us a call at (800) 492-7378, 9 am-6 pm EST, Monday-Friday.

We're incredibly sorry to hear that you didn't get the whitening results you were hoping for. If you aren't seeing a brighter smile, it may be possible the stains are below the surface of your teeth where the toothpaste doesn't reach. Our Whitestrips are designed to tackle those deeper stains, so we'd love to connect and tell you more about those, and help you with your toothpaste. Please call us at (800) 492-7378.

We can understand your disappointment, Niki, and are very sorry to hear this. You deserve a sparkling smile for your wedding day! So that we can gather a little more information for our Quality Assurance team and help you, please call us at (800) 492-7378.

Thank you for taking the time to share your feedback with us. While it’s great to hear that you enjoy the taste and clean feeling, we’re sorry you didn’t notice a difference in the brightness of your smile. We’ll share your comment with our Quality Team. Our toothpastes undergo rigorous quality checks to ensure they deliver optimal results. There are various types of whitening options available in oral care products. Most toothpastes work to remove stains on the surface of the teeth, known as extrinsic stains. However, stains can also get trapped below the enamel surface. These are called intrinsic stains, which are more difficult to remove with whitening toothpaste. To assist you further with your whitening needs, please contact us at (800) 492-7378.

Hello! Thanks for reaching out with your observation! Our toothpaste uses advanced whitening technology and ingredients specifically designed to remineralize teeth and enhance their strength, leading to a healthier and whiter smile. We understand your concern and would love to clarify any questions you have and assist you further! Please feel free to give us a call at 1-(800) 492-7378.