Laura, we appreciate you sharing this with us, and we're sorry to hear you're not satisfied with our Deep Stain Remover toothpaste. We understand how frustrating it is when a product does not deliver its expected results. Our products go through many quality checks, and we try our best to make products that you will love as much as we do. We'll make sure to share your feedback with our Quality Team. This toothpaste has been pH-optimized to deliver superior whitening, and this can come across as sour to some, so we recommend trying a different flavor. If the flavor you're using tastes off in any way to you, we would recommend discontinuing use. To help further and learn more, we invite you to give us a call at (800) 492-7378.

We’re sorry that you didn’t get the whitening results you were hoping for with our Deep Stain Remover toothpaste, Deb. There are different kinds of whitening when it comes to oral care products. Most toothpastes work to remove the stains on the surface of the teeth, or extrinsic stains. However, stains can also get trapped below the enamel surface. These are called intrinsic stains, which are harder to remove with a whitening toothpaste. So that we can help you further, please give us a call at (800) 492-7378.

We're incredibly sorry to hear that you didn't get the whitening results you were hoping for. If you aren't seeing a brighter smile, it may be possible the stains are below the surface of your teeth where the toothpaste doesn't reach. Our Whitestrips are designed to tackle those deeper stains, so we'd love to connect and tell you more about those, and help you with your toothpaste. Please call us at (800) 492-7378.

We're disappointed to hear this. This surely isn't the quality standard we expect, so our team would like to learn more. When you have a chance, please give us a call at (800) 492-7378.

Thanks for sharing your experience with us. We’re glad the Deep Stain Remover toothpaste is working well overall. However, we’re sorry to learn that the method to get the paste out didn't meet your expectations and understand how frustrating this can be. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. We’d recommend discontinuing use if it causes discomfort to your fingers, and it sounds like you’ve already discarded it. We also recognize that preferences vary and appreciate your comments about the feature of the tube and will pass them along to our team. We’d love to learn more and assist you further. Please call us at (800) 566-7252.

Thank you for your feedback, Kim. We're glad to hear that the Deep Stain Remover Toothpaste provides you with a thorough clean; however, we’re sorry to learn that it produces more foam than you prefer. Please be assured that all our products undergo extensive quality checks to ensure they arrive in perfect condition. Crest 3D White Toothpastes are designed to have a gentle foaming action to reach deep between teeth. Different surfactants, the ingredients that cause foaming and bubbles when you brush, can result in various in-mouth experiences. Some surfactant combinations provide airy, fluffy foam, while others result in denser foam. Your input is important to us and will be shared with our Quality Team. We'd be happy to gather more details for our review and help you find a toothpaste that meets your oral care needs. Please call us at (800) 566-7252.