Help function has deteriorated in recent years. Where context-specific help used to be available with a mouse click, now TT generally refers me to IRS standard publication or fellow users. The function for claiming tax credits for energy improvements is murky and lacking guidance as to which branch of the logic chart I should use to record a specific improvement. Documentation for state returns (in this case, Pennsylvania) is much less complete than documentation for federal tax returns. That has been the case for all of the 20+ years I've used TT. I understand why, but it's annoying. Overall, TT is still a solid piece of software, and I have used it exclusively to prepare my taxes for many years. However, Intuit needs to shore up their help function and supporting documentation.

The Turbo Tax software is great! I've used Turbo Tax over 25 years and in my opinion, the biggest blunder you've made is removing It's Deductible.. The Duck software is more user friendly, but it should have been included as a standard part of Turbo Tax rather than having it available for an additional fee.

On the state for CO, there was one area about the what amount of my IRA distributions met the states pension and annuity distribution, the total amount of my distribution was filled in, Turbotax did mot provide info that I could find, but I looked online separately to find out the max exemption for me was $24,000. This was confusing, maybe that had not yet been updated?

The version for 2025 was a bit harder to use than previous years. The flow was missing, believe it was due to the software moving ahead of where I expected it to be. Had to back up a couple of times and redo a section because of it. Bottom line it works, will continue using it in the future.

I had a difficult time to file my both returns due to the system which did not allow me to skip the Tax Audit Defense part, Something in a process did not work and I could not register for this service and thus the payment could not happen. I use Turbotax for many years and this is a first time when I was not able to register for Tax Audit Defense.

Unlike in prior years, the software failed multiple times while preparing my return. Twice it dumped all of the data and I had to start from scratch. Multiple additional times it crashed and had to restart. This AI editor of my review is also annoying.

ran thru the process three times - printed out for visual verification - found missed items the software "forgot" to ask for. Not onlty tthat, the "review" keeps trying to insert words as I am typing. The $40 surprise FEDERAL REFUND fee at the end was NOT explained in clear terms. The fee is ONLY IF THE STATE E-FILE fee was chose to come out of the FEDERAL tax refund. How hard is it to add those simple words to the instructions.

Some sections not as intuitive to navigate: section where you enter interest income, dividends, investment sales. Sometimes you would wind up in a loop without having the ability to go back. Also, it had me going through Canadian pension without giving a question if this pertained to me. I had to put 0 values on everything so it could forward. Once I got out,had to update and delete the form. Felt this year's version made me waste time.

On the plus side - I really appreciated the ability to resize each page. On the minus side - there was no consistency from page to page I also wish that your streamlined narrative referred more to the actual form. I file a schedule C and I have my spreadsheets referencing the actual locations they refer to. (Supplies Part ll Line 22, Other costs Part lll, etc) I need to reference the actual form to make sure I'm putting the correct amounts in the correct places.

I pre-purchased TurboTax. Upon installation, I was bombarded with your TurboTax advertisement for the "on-line" version and I couldn't start doing my taxes until I figured out how to get around that. I had to call the 800 number and listen to the three question prompt "many", many times. I finally screamed at the phone to get me an agent, and it finally did. You need to fix that! I've been using TurboTax since its inception. I have always praised TurboTax to my friends and family. If this happens again next year, I will switch to another tax preparation software.