I had a difficult time to file my both returns due to the system which did not allow me to skip the Tax Audit Defense part, Something in a process did not work and I could not register for this service and thus the payment could not happen. I use Turbotax for many years and this is a first time when I was not able to register for Tax Audit Defense.

The imports from financial institutions all failed. Received "Success" message but no data downloaded. Tried to enter the data manually, but no instructions could be found on how to do it. After I learned how to do it by searching the TurboTax user community, I found it very clumsy - too many steps for each entry. I have used Turbo Tax for many years, this year's (2025) version is very disappointing.

MORE DIFICULT THIS YEAR THAT ANOTHER 25YEARS.First the installation of the software you cannot follow the instructions because the said that the software is not official or the license it been use in other software maybe it will be my last time to use Turbo Tax

Every year I have to override one cell to file a proper return. As a result, I have to mail a hard copy. I think I should be able to e-file whatever form I want. If I need to sign a waiver of some sort, then include the reurmn to do so in the program, and e me e-file.

The Section for 1099-Rs is inclusive of pensions, RMD, etc. The system assumed that my pension also had an RMD distribution. So much so, that it automatically included my pension which is generated by Prudential Retirement in the RMD sheet with my actual RMD which was generated by Wells Fargo. While it kept showing it as a error, there was no explanation as to why the system was picking it up as an error. This is a system problem that is a carry over from last year with the RMD distribution category. Maybe the RMD function should be in a different section. Turbo Tax is not intuitive and you really do need some Accounting experience.

Turbo Tax sucks. I authorized a ~$6K payment, then the software would not file, instead demanding that I print and file, then write a check -- after I authorized. If I pay twice, you guys are in for a PR embarrassment beyond your wildest nightmares. You are a disgrace. Rep S. helped me understand the issue that your braindead software could not. Kudos to her.

I have been using Turbo Tax for over 20 years now and am happy with it overall. My only suggestion is to get someone to help you write "Guidance" balloons that can translate said expert info into PLAIN LANGUAGE that the rest of can understand. In other words, the experts need to remember what they didn't know when they didn't know it. I spent more then 2 hours trying to figure the directions on sales of stock/crypto, etc. For instance, your wording regarding crypto ownership is NOT the same as that I found on my 1040 AFTER I filed. So, now it looks like I owned Bitcoin as a result of gift, gaming, reward, etc. - when I bought it outright. How much problem that will be - I don't know....but, if I get audited, I will be taking advantage of my free Audit coverage <G>

The system was user friendly. I was under the impression I would be able to upload several parts rather than typing in, but they were down until October of 2026 (filing in Feb). I also bought the desktop version thinking I would be paying all of my filing fees at that time. I still had another fee to e-file my taxes. Near the end, it mentioned I could use my federal refund to pay the $25 fee to file my state return, but then backed me out, and made me select a mailed check for state. I also had to start over 2 different times due to the desktop version crashing on my Macbook. Overall it isn't bad, but I'm not sure I will do the same thing next year.

I am a longtime TurboTax user, and I must say I am very concerned about the quality and accuracy of the software. I was confused as to why certain tax deductions, such as the Child Tax Credit, were not appearing. Googling this issue led me to a solution, but re-entering child information seems like a major flaw and has me doubting whether I am getting all the deductions I am entitled to. I have confidently used TurboTax in past believing the product was solid now I am not so sure. BTW - I checked my 2024 and Child Tax Credit was not applied on that return until I removed and re-entered child information.

I found a major problem with the RMD questions while filling out the 1099R. this must be addressed to avoid additional taxes being taken out. currently the only fix is to go into the form and enter the amounts for required and what was actually already distributed.