It has some problems handling unusual situations - getting a qualified state pension from a different state from where you are living is not calculated correctly. The phone reps are very helpful in figuring out how to deal with this flaw in the program.

Please make the "use tax" part of the Indiana return easier. Ive got everything on excel, please allow me to copy and past large swaths of data rather than manually entering each value. Also this stupid AI on this review keeps changing my words. Turn it off.

This 2025 desktop version had so many glitches! it wouldn't download the proper year, wouldn't transfer my tax info from last year, the learn more links wouldn't work, the credit card payment was very difficult to work & it cloed out before i got to efile!

Filed my federal return early as I was owed a refund and the process was great. I had to wait to file the state return but when I reopened the software it won't let me continue but instead tries to get me to refile the federal return. I've been unable to efile my state return. I didn't have these issues in past software versions. Federal and state often have different due dates - I should not be forced to file them together.

The software never prompted me to input my IP PIN number for filing Federal return, now my return will be rejected because it did not contain the IP PIN. I had to do a google search to find out where to input it. The software should have prompted me or asked if I had an IP PIN before transmitting my return. No prompt to save my return. I went back into Turbo tax and could not find my return.

Have used Turbo Tax in past with no issues but had multiple problems this year. First my the state part of my program wasn't working. The system even said everything was all set but the no state income that form generated. I went into help and it told me to restart everything so I did and it worked correctly. Then my e-filing was rejected and it turns out that I needed and IP PIN. Why was I not asked for this when I was filling out the form? Then why was this not caught when the program did my final review.

I've also loved Turbo Tax, stopped using for several years while receiving 1099 to be on safe side so an accountant could guide us. Now that I'm w2 again, I'm so happy to go back to Turbo Tax. Turbo Tax asks you about EVERYTHING, and accountants don't. That is why returns can be better with Turbo Tax. Coming back to Turbo Tax, I realized that we lost out of money back a few years ago for new home appliances that would have qualified for tax savings, but alas, our accountant didn't ask or list that on documents to bring. So sad. I'm happy to be in control again, but with expert guidance against mistakes. Win-Win.

On-Line version was NOT the same as desktop. I expected virtual look and feel and same outcome (pdf files, filing options) as desktop. Exited On-Line and shifted back to your known and trusted product. Particularly upsetting and off-putting was option at On-Line file step to pay $59 to e-file State or "Delete state return". (!) Desktop gives you options (to mail if you want) and if you chose e-file, state it is only $25.

Once filed can't go back and verify what was filed electronically vs printed to file by mail. Not sure if state was actually filed or not. Can't verify through the product. Can't go to state without going through the federal information first. Even just for review.

More detailed information on unusual topics would be helpful. Also making items available on both Desk Top and Online versions would be great. I have online and could only do certain things with the Desk Top version. If I knew that up front I would have bought differently.