great experiance although i wish you guys would open the phone lines on saturday and sunday other than that it only took me a month to finish all 4 yearts of tax returns

Had problems for weeks with the 2025 updater. Program would not work. I reinstalled th progra, and followed the recommended ateps and it still didn't work. Finally, I foumd a link for a manual update. VERT FRUSTRATING!

The software should allow you to attach pdf supporting documentation (such as a letter from a doctor) for certain listed medical deductions. The IRS requires a letter in some cases.

My tax return was delayed by Illinois and recalculated to a lower amount because of an improper calculation by your software. I have been a user for many years and now I am concerned that I cannot trust the accuracy of your product.

TurboTax required me to spend lots of time with Form 3800 which should have been automatically entered either from last year's carryover info or this year's K-1 forms.

Two of the returns filed through TurboTax were reviewed and determined incorrect. IRS adjusted the return amount. I cannot determine where the flaw is in TurboTax.

I have been using Turbo Tax since 1985. So far, it has been no problem with my returns to both Federal and State agencies. My returns have been very accurate over the years.

I have been using TurboTax for years and loved it, this year was horrible! What a mess, so hard to navigate, even hard to sign out. Worst update on a site that I have ever seen. Will be looking for something else next year.

advice and instructions are sometimes hard to get online and in a timely manner hate the fact that i can't finish my taxes without filling out your survay

I think Turbotax is confusing to use. It is difficult to switch between forms and the interview. The program does a lot of calculations in the background that you cannot easily see, and sometimes you can't tell what it has done. I have done my own taxes all of my life, and I know how the forms flow, etc., and approximately how the $$ should come out before I even start. But I find it hard to verify how the program is calculating. For example, this year Turbotax calculated a underpayment penalty on our taxes and didn't even flag it or tell me that a penalty was being included! I discovered it AFTER I had electronically filed, while I was doing my own detailed review. The penalty was relatively small ($93) and it was hidden on line 38 of the 1040, but included in the taxes owed (line 37). I feel the program should have alerted me that it calculated and charged me a penalty. I had to file an amended return to correct this and get the penalty back. Also, I resent that Turbotax will only show and print the Form 1040-SR rather than the regular 1040, just because I happen to be over age 65. I should be able to print it in either format! The program also will not print some of its calculation worksheets, which I like to backcheck.