I have used your product for over 20 years. This is the worst version I have ever used. It put in numbers that I never did. It created forms I didn't need and didn't put them on the the forms list so I could delete them, but, you could pull them up on the screen and see them all filled out. At one point it completely disappeared and I had to download it 3 times to get a version that worked. I am not sure if I will use this Software again next year. It froze up and got into a loos that I didn't know how to fix.It took me hours and hours to do just the short form.

Turbo Tax is a user-friendly program that we've used throughout the years. For the 2025 tax year, I did encounter one problem when it was time to submit the return. The section that asked for both the tax payer and the spouse's adjusted gross income from the previous 2024 tax year was confusing and concerning especially since this section indicated that there could be a delay in processing the return if this information was inaccurate. My husband and I filed a joint return, yet we "both" were asked for our adjusted gross income from the previous year. As a result, we had no choice but to enter the same amount for the adjusted gross income twice, from line 11 of the 2024, 1040-SR U.S. Income Tax Return For Seniors.

Didn't catch the error of me incorrectly checking boxes for ss income as that I lived outside the country. Funny that the IRS caught that error and TT didn't. My mistake but come on, my original info. indicated that I only lived in the USA, not some other country, ever. I would have thought that TT would have had a qualifying question regarding that issue as it greatly affected my return, instead of getting over $9000 back, I got less than $1600 because I did have to pay taxes on 85% of my SS income. Greatly disappointed in TT this year, this little error of inadvertently checking those boxes as yes instead of no has caused me many many hours of extra work to pursue it with the IRS in getting a transcript and copy of the corrected return to figure out why such a difference in my refund amount. A simple mistake that could have been avoided by TT asking are you sure you lived outside the USA as this is highly unusual, or something similar. Disappointed in TT.

It was easy to use again. I have used TurboTax for more years than I can remember, can't remember how long ago I first started using it but it has been a long time. I have just finished another year that was easy to follow as always and it was compatible with my computer and loaded with no major issues. It was easy to follow the step by step information. Keep up the good work, I appreciate it.

I was very disappointed in the program. I chose to pay my $15 fee for e-filing my state return out of my federal return. Did not know that would result in an additional $45 fee for Premium Services. Had to spend an extra half hour to find out how to remove that. Not very good transparency and downright misleading. Should be upfront about this.

I've been a TurboTax user for over 35 years! My most helpful year was when I moved to New York State and had to prepare returns for myself and for my two children who had trust accounts. That required producing three federal returns, three state returns for Michigan, and returns for New York State and New York City. I was awash in tax forms that year. As a retiree, I am faced with the sometimes difficult task of preparing estimated taxes. Some mutual funds do not make capital gains payouts until December, and the amount of said payments are usually unknown until they are paid in December. Yet, the estimated tax features in Turbo Tax have become sparser and sparser, harder to find in the product, and entirely inadequate. Instead, estimated tax calculations and forms seem to be simply populated with the most recent year's data without allowing any capability to change elements making up one's adjusted gross income. Please address this shortfall.

I have been using Turbo Tax for 0ver 10 years now. It was bad enough to have to have to purchase a new laptop because Turbo Tax no longer supports Windows 10, but now it seems less user friendly. There were a number of additional questions that were never asked before and it seems more difficult to go back without having to answer those same questions again. Also, this year's version will not let me even start my city tax return until I file my federal return. I don't understand why. If Turbo Tax didn't hold all my previous year's return. I may consider using another software option.

You charge too much money for your product. I have been a faithful TaurboTax user for the last 21 years. The removal of "It's Deductible" from your product has given me a strong desire to look elswhere. It was a terrible change of direction and whomever decided that should no longer be in charge of anything. You also charge for filing more than one state tax. When I buy your product for my household, ALL members of the household should be able to file for the original price of the product. Greedy management.

You made changes this year with your program and they were not user friendly. I have used your program for over 22 years and this is the worse one I have ever used. I will not be using your program again. I used one of your competitors program to do my grandson's taxes and had no issues. I filed my taxes on 01/22/2026 and received a letter from the IRS requesting confirmation of my identity. There were no errors on the form but I still do not have my refund. I checked on 3/22/2026 and was informed I should receive my refund in about 21 weeks. Even though this may not be your fault, it is your company getting the bad review. You need to do something with the IRS so it doesn't reflect negatively with your company in the future.

I did not use live expert, but I did have an issue when I needed to pay for filing my state taxes it wouldn't accept my credit card if it expired past August, thankfully I had another card that expired in July, but anything past August the system would not accept, that is a definite flaw, but as far as the tax program I am a fan, I have been using it for over 25 years.