I miss the old table/feature which helped to assess amounts for charitable donation items. That was very useful and much easier than the currently available process--hate the new process. It's difficult to find the correct items especially if you have a variety of items. I had to try multiple times with different names to find the right item for my donated items.

As with the several previous years I've used TurboTax to prepare and e-file our joint return, this product did a good job of allowing me to work through our federal and state returns. However, there seems to be more and more prominent marketing for add-on features as a hapless taxpayer works on distilling their financial life down into the necessary tax forms. It's still a good deal better than completing paper forms and stapling multiple documents to the return itself to mail in, but my experience is a bit more negative than neutral year over year in recent annual compilations and filings.

The download function is now cumbersome. I had to manually put in information for each form I wanted downloaded from my investment company/bank. In previous years. TurboTax helped me log onto my investment company/bank and downloaded ALL tax forms Very cumbersome now! Also, with the additional tax break for seniors, it was impossible to see what if anything I am getting of the additional $6,000 standard deduction for seniors. The product needs work. It is not getting easier to use.

Your new user interface is totally unacceptable. I will never use Turbotax again unless you go back to the old user interface. You caused me about an additional 10 days to get the data manually into the forms with some belief that the data was somewhat accurate. I'm still not 100% sure. You turned an exceptionally good product into something that is terrible at best. I don't understand why you did such a stupid thing.

Fails to Unmark estimated items. F8 fails, Menu fails, requires form to be deleted and re-enter data. It has been doing this for 3+ years and I report it every year! I am tired of Beta testing your product for free. Worksheets fail to indicate where and entry will be made on the final schedule. Schedules fail to show where data was entered. It would be nice to have a full graphic of which worksheets feed into which line number and of course, to which form are they entered.

Could not efile state tax return even though I was willing to pay the additional fee, error message kept saying something went wrong with payment, even though I never got the opportunity to give credit card information. Also, in the filing section, too many times asking to print the returns - wastes a lot of time.

The "Learn More" tabs need to explain things better. Also, it is ridiculously hard to find the page to purchase the desktop version of the software. Turbotax thinks all its users have a live internet connection all the time. Some people like to do the taxes at places where internet connection is not available, Some people do NOT want to use the online version.

I used Turbo tax for several years and it is still my go-to solution. I prefer desktop version because of privacy and flexibility to use whenever I want to use. I don't like online version. However, I find this year's version is slower, sometimes change a page takes 20-30 seconds. Hope this can be fixed next year

I was EXTREMELY disappointed to have been offered the subtract from my refund option vs. credit card. Credit card option was $40 LESS than the Turbo Tax way of bamboozling more money out of its customers - and for what? I will be looking at another service next year.

Usually Turbotax is great, but this year I had trouble with one line in our state return. The state of NC allows veterans who have served 20 years or more to not count their retirement benefits as income. The software would not allow me to take this deduction and I had already paid for electronic submission. This software glitch made me lose $476.00 in refund. Next year I will not file my state electronically.