I had problems filing my taxes electronically. I called Customer Service and spoke with Denise. She helped me through the electronic filing and I was successful. Denise was personable, professional, and she was a great help. Whatever scale you use for assessing her work,I give her top marks.

Using Turbo Tax was easy, it walked me through each section and let me know what documents I needed. I was confused right before filing because it appeared that I was going to be charged to e-file my Federal taxes. I requested a phone call to help out, and spoke with an amazing representative who was extremely helpful. She helped me get it sorted out and I filed me Federal tax refund for free (after purchasing Turbo Tax Deluxe)

I hate that nearly everytime I work on Turbo Tax, it requires an update that takes at least 4 minutes, even though I used it the day before. I hate that i cannot update when i choose. I hate that one can only download it online, and that the CD has been eliminated.

This year seemed a little more difficult than last years version... After installation I was able to import last years personal information and enter W2 information. I saved the session and was going to finish up later in the afternoon. Upon opening TurboTax a 2nd time, I was unable to open my previous session though I could see it in Windows File Explorer, couldn't import my data and had to re-import all my information by hand... The second issue occurred when using the back button and had to re-enter all W2 information....

I've used TurboTax for 20+ years and have always found it nearly flawless. Very simple to use and guided me through everything quite painlessly. This year, in the section where it was importing documents from my investment house, it got in a "loop" where it just kept importing the same document over-and-over. If I hadn't noticed, it would have cost me a great deal of money!

the guide again did not have a step asking if want to apply funds to next year tax for federal. It did have this question on the state return. Also, turbo tax stated a $20 discount for state filing, but when going to the pay site, the charge was $25.

the amount you have to pay for each state software and then to file is not clear. I bought the software because I thought it would be cheaper than filing online based on the charges it was presenting in the overview chart, but there are a bunch of hidden fees. Turbotax should make it more straight forward to file your taxes

Overall I had a very good experience with the software. One thing I would like to see is a note to tell you how much more of a deduction you would need to make to make itemized deductions return more than the standard deduction. That would be very helpful and save a lot of guesswork.

I'm not stupid and I think taxation is theft, but I have always payed the IRS, and I have only ever used TurboTax. My mother was a big advocate for TurboTax even with accountants in the family. Upon the death of my parents, I didn't file for 2022 and 2023, respectively, now in 2025 trying to fix that would have been impossible for me without Turbo tax. Again, taxation is theft, but turbo tax is great.

Have been using Turbo Tax for over 25 years and really like the product. Although not yet needed, it is great to have access to experts if needed. It is also nice that you can carry forward your pertinent information from year to year for ease and comparison.