I have used Turbo Tax 20 plus years and this was a terrible experience. I input my tax info on 3 separate occasions on the advice of internet and EJ. I imported Edward Jones records and got 36 errors. On internet advice I tried again by deleting the EJ import and reloading. Said it was a known error but was fixed. Still didn't work. I started a new return, input all my tax documents and imported records. 36 errors. I then printed the EJ documents to input all the info manually. Also the search function was menu driven and I would give it the same rating. I was used to putting in a phrase and it taking me to the required form Terrible experience

Turbo Tax was OK but the explanations of the different types income and tax deductibles needs to be in an even more simple language. The review is also a little messed up. It brings you directly to the 1099 form to fix the problem rather than to the question you may have over looked or miss read.

I love Turbo Tax however I am not sure if there is a glitch or what. On the state return form when you do the review, when you hit the continue button once reviewed it takes you to the page to buy help then when you cancel that it just takes you back to the reviewed page again and when you hit continue it just keeps going back and forth.

Half way through the program started showing I owed over 8 million in taxes on a total income of less than 200 thousand. This really upset me. I had to re-enter all my data three times before it got things right. And had made no mistakes with any of my entries. It took me several tries and six hours to complete my returns.

This year's product did not measure up to the TurboTax I have used for at least the last 10 years. When I downloaded my financial information I got Worksheets that I've never seen before with 'problems' in them of which I had no knowledge. Then, I had to pay you $50 to call you to find out how to solve the non-existent errors.

Installing turbo tax to Windows 10 PC was very difficult even with tech help. I had to eventually file for an extension until I could install the software. I never had this problem with the disk and wonder if downloading all from the Internet was the issue.

Used Turbo tax for 10+ years but seems much more clunky this year, oddly phrased questions. Hard to put a finger on it but it does not feel like the seamless product I've used for multiple years. Edit: Making me try to guess a unique nickname that's available to complete feedback is perfect example.

Initially I had trouble purchasing, downloading, and activating Turbotax. It was not as straightforward as it used to be when I could purchase in person from the store and go from there. I continue to use the software for its ability to upload information from the previous year and compare. That is the value that appreciate the most. I would much rather purchase the box in person and use the code to download, please.

1. TurboTax download contained an old version of C++. So, I had to come up with a method to update it. I put the instructions on the forum. 2. TurboTax changed the method of finding the form structure from previous years. This made it a bit confusing on which data was going where. 3. TurboTax now has prevented sharing with family members.

In program help and instructions are lacking this year over previous years. FOr some entries i had to gfuess due to poor instructiosn. I never had that prblen in previous years. i assume it's so you'll force users to p[urchase add-0n help. If htis contiues, i will look at other products.