Better at not hiding "extras" but still confusing fee explanation when paying amounts due to states (ohio....did you charge me 2.8% or was I supposed to pay the state myself?) Also, 1040-MISC still sucks. My assumption when using your product is that there is always some hidden fee and I have to focus on that on top of the task of the taxes. Why I still use you I dont know

I would normally rate this 5 stars. This year I was submitting 2 state returns and I found it disconcerting that the import did not allow me to see/review what data was entered electronically from my W2 (especially tax paid) until the entire process was finished.

This year a CD was not available, only a download. The program was flawed and would not progress from screen to screen. I would have to go to forms to enter all my information. Very frustrating and no way to fix. Normally, I would have the option to reload on my computer. Not now!

I owed on my Arizona State return and your turbotax program recommended paying it online directly to AZTaxes.gov. Your program then proceeded to use my direct deposit information from my Federal overpaid tax refund to withdraw it again from my checking account. I did NOT authorize this! Due to me not having a job right now this double dip needs to be returned ASAP. So far I've spent 2 hours trying to get AZ to give it back to no avail. Due to this gross screwup I will no longer be purchasing Turbotax to process my returns unless this is something you can fix within the next 5 days.

I have used Turbo Tax for many years. The software itself makes the process relatively straightforward. However, this year the additional fees for processing and e-filing were a surprise and a disappointment. I was left wondering what the original purchase fees (both federal and state) were for. I'll be exploring other options next year.

i got to the end and your program won't allow me to file because they keep saying I have an incorrect zip code on one of my 1099-rs. Very frustrating as the zip code is the same one that I got on the 1099-r form, and the same as post office assigns to that address.

I really like using Turbo Tax. It makes doing my taxes so easy. If I can make a suggestion though, when you are done with a section, rather than having to scroll down to hit the continue button, why not make that page go to the continue button to save scrolling? Other than that, everything else is just fine.

After decades of preparing our taxes using the Federal guidelines and then struggling with the myriad of forms with no real guidance or system in place my wife and I first used Turbo Tax in 2013. It is an excellent product that from the first made our tax preparation so much easier. I highly value standardization and evolution, not revolution, in improving products and Turbo Tax does that SO WELL. The language, descriptive phrases, easily accessed pop-up boxes with excerpt descriptions and information that provide just the right amount of information without too little information or too much blah-blah-blah. I want a description not a treatise. You do not over-complicate and I greatly appreciate that. You do not change unnecessarily and that is a very wise approach to creating and maintaining a working product that allows users to fill in the blanks that keeps them organized and on-track without leaving anything out nor adding information that isn't needed. I simply can't say enough good about your Turbo Tax product. Please don't screw this up in the future when someone gets a brainstorm to do a "top-to-bottom" overhaul. Remember, please, EVOLUTION NOT REVOLUTION! This is key to your continued success. Familiarity is a wonderful aspect of using a product year in and year out!

Software easy to work with, and complete return. Still several bugs in the Arizona Tax Credit software where they show the charity number under name, but that should be minor. Biggest problem was after returns completed and checked and filed, I could not print out either the federal or state returns. I was able to print out other related items, but not the return.

Was on the phone for 3 hours to be able to download your product and then again for another hour because of issue with electronic filing. I am not a software expert but it appears that your software is still using same components from several years ago. Appearance and process appears to be unchanged.