Not as easy to use as in earlier years, and there is a problem with the software's electronic population from a given financial institution when joint return has both parties with a separate account with that financial institution. It will override the first electronic population with the second and continue doing so vice versa until the filer gives up and enters ony of the party's data by hand.

I finished my return and could not e-file because in the first section of the Federal Carryover Worksheet I could not enter the State/Local ID. No matter what I tried I kept getting the error message and the program would not allow me to enter the information. I am a long time Turbo Tax user and never had such a frustrating problem before. I also paid the fee to file my state return and I am unable to file. I tried your help chat but they wanted another $5 to fix the problem with your software.

It was going fine until I tried to file my Georgia state tax by e-file and it would not process my payment information, said it hit a snag. Called and talked with one of your agents and we applied the payment on 3/21/2026, went back into today to e-file my Georgias state tax return and it was still not going through because payment would not process. I have been using TuboTax for years and never had a problem until now, The order number for the payment is IEPCA297027609 with a PCA 67016. I have disputed this charge through my credit card ending in 3015. I was told to wait until charge processed to do that.

It was not clear when I purchased download version for 2025 that it was not going to pick up information from years of filing online. On top of that, it wants to charge $20 to send e file state return. Stayed on phone 3 times to get issues solved with customer service amounting to 2 plus hours. Even purchased a new laptop to get Windows 11 as advised was needed to download.

Disappointed that you did not issue a CD for the software this year. I prefer to load the software directly, downloading makes me nervous. Also, because you chose to issue TT for users of Windows 11 only, I had to also buy a new laptop to run the program. Why didn't you make it downward compatible for Windows 10 machines??

I could not file my federal and state taxes electronically, due to a programming error. I could not file my daughter's federal and states electronically, due o a programming error - after I paid for e-filing. the program ought to have confirmed e-filing success before finishing the processing of the credit card. after I entered direct deposit information for NJ, I was informed that NJ does not use direct deposit for partial year. that should have been captured BEFORE I entered the information.

this year seemed to me be much cumbersome than years past. for example, when asked if we had lived or received wages in a foreign country and answered no you then asked how much we earned. i went back several times to see if i marked something wrong which i did not. then i went back and started over on that section. there was another area that was cumbersome which i can't remember. i have used turbo for several years and this was the most difficult. a friend was asking me if i had problems at the time i had not started but i afterwards i did call and agreed.

One reason that I use TurboTax is for the ability to download brokerage information; instead of having to load it manually. There was a problem with this feature (2nd year in a row). I was not able to use this feature. Hopefully, this can be fixed going forward.

The Turbo Tax software is great! I've used Turbo Tax over 25 years and in my opinion, the biggest blunder you've made is removing It's Deductible.. The Duck software is more user friendly, but it should have been included as a standard part of Turbo Tax rather than having it available for an additional fee.

Every year Turbo tax gets more "user friendly" which is not necessarily a good thing. Instead of just typing in the two numbers on my 1099-Int, it kept asking for me to download. Several screens later, I could just type in my numbers. Also there is a bug this year. On the first page on the 1040-SR, there is now a check box that needs filling if you have lived in your main home for more than half of 2025. Turbo Tax did NOT fill it in. I had to back page it and do it myself. I don't think a lot of people can do that. I have been using Turbo tax since 1995 so I know a few tricks to work around the main interface.