There is a glitch on form 7206 line 11 which incorrectly calculated my taxes. I had to contact a turbo-tax professional to correct the issue and we had to manipulate the information on the forms to get the correct calculations and then file an amended return. I found it in reviewing my taxes from previous years. The professional was very good but I don't think the people he had to contact to resolve the issue understood the problem. I feel someone at Turbo Tax should have corrected the forms when it was brought to their attention..

I've used Turbo Tax for over a decade. I've been very happy with it's accuracy up until this year. This year TurboTax recommended that I go with a standard deduction instead of itemized deduction. Although both the Standard Deduction and Itemized Deductions resulted in the same Federal and State tax liability for 2025, TurboTax made a HUGE miss. If I went with TurboTax's Standard Deduction recommendation, my Residential Energy Tax Credit Carry-forward would have shrunk by over $1300. So glad I didn't go with TurboTax's recommendation and double-checked the details!

I have been using your software for more than 30 years. The upselling features that have been added in the last several years I find annoying. Also when paying for the state from the Federal refund I was FORCED to pay the $45 Audit Defense which I did not need. It was not clear in the software screens how to avoid ths. I find this to be predatory.

Turbotax is fine for simple tax returns, but if you have to deal with something like community property (for spouses in different states), then you end up filling out paperwork manually. If you're not the spouse who lives in the community property state then you even have to trick the software into letting you enter the information by changing your residence to a different state, and then changing your residence back.

3 major complaints: 1. Slow rollout of full functionality. My Macintosh desktop version even had an update today, March 19. I was unable to use Turbotax to calculate my Jan15 estimated tax payment. 2. Minimal/nonexistent error messaging. As an example, I was unable to enter data on Form 5805. It would have been helpful to get a message such as "this entry is computed from Smart Worksheet xxx" or "this form is not required" or "override is not possible" etc. 3. Paying $25 for each state return is expensive for our household of 3 tax filers.

I was able to successfully complete and file my Federal and State returns with TurboTax but it was not easy. I was prompted to correct errors several times but it was very difficult to figure out how and the instructions were not clear or easy to follow. I had to use my best guess about what to do and hope for the best. It took almost six hours to do both returns, almost double the time TurboTax said it would take.

Lost most of my information sometime after a save. Re-entered it. Things that used to be included in the version I bought now require an upgrade for more $$$$$. Can't remember bank account information between Federal and State Versions. Buggy imports from my financial institutions required manually reviewing and correcting line after line. Never prompted me for my IP PIN even though I have used one for years with Turbo Tax.

Questions are not easy to understand, why it asked me to get a value from my previous year when previous year was submitted via TT so when it imported it should import everything. The layout of the application is terrible. Has not improved in 10 years. Some parts have a new feel and look.

I love Turbo Tax. Makes filing taxes so much easier and convenient. I always trust their accuracy. And with guiding through your taxes and remembering what you did last year it's so convenient as it types in previous items like your income and deductions so no additional typing unless you add or delete items from the previous year.

My overall experience was good until I changed my mind from e-filing state taxes to manual filing. I spent an hour or more looking for a way to back out of e-filing. I finally found a well hidden area to change to manual filing. I would have liked to have a choice on the first screen to say mail in. There was only the choice to file electronically or file later. I had to search several places to find the mail in instructions.