After all these years, their programmers still haven't figured out how to allow the cursor to scroll. As well, when a correction needs to be made per IRS, when you enter the corrected information, TurboTax doesn't resubmit the electronic filing and just keeps rotating screens instead. Sucks!

I have been using Turbo Tax for over 30 years! It has evolved over the years to be even more helpful than when it first came out. I have finally gotten over my fear of downloading it instead of using a disk! I like the new help suggestions. They are easier to use than the old ones. It seems easier to navigate than it used to be also. Paying taxes sucks, but using Turbo Tax makes it suck a little less.

Have used Turbo Tax for years and loved it. Since the product migrated to an online download, it has been loaded with issues. This year spent over 2 hours on the phone with Special Support, with ZERO results. They were pleasant, apologized many times, but even with their tech support added to the line, no results or resolution. I spent another 2 hours online searching for answers and FINALLY was able to resolve the problems with the software by accessing the program as Administrator and working through 'patches' and 'downloads'. Not sure I will use TurboTax in the future. It is a shame, as it used to be a reliable, quality product.

I completed my entire return and now it is continuously rejected by the IRS for mismatched AGI even though it matches my 2024 Transcript. Can't get a human being on TurboTax support line...only a BOT/AI and the answers don't match the issue. Ridiculous and frustrating.

TurboTax is a very effective and easy to use tool. A nice feature would be to have TT compile a summary of all forms (W-2, 1099-R, 1099-MISC, etc) used in previous years return providing institution name and amounts that could be used as a pre-return checklist/reminder to assemble most likely paperwork needed to begin tax reparation.

I didn't like thee way donations were handled where there were more than one non cash donation. In the years before we were able to go into a sections that allowed us to identify the type of donation and place a value on each item from low to high. This year we had to guess what the total value was. I am referring to donations like to Salvation army.

After finishing the federal and state returns i tried to file and ent through the steps first fo federal and then the state. all my data seemed to be accepted for federal and then I went to the state filing process. I went to the link for South Carolina which took me to a State website to make the payment and I did and received a receipt. However, I could not get back into turbo tax to see if the returns were filed. They weren't. I had to use the page where you file federal alone. Then I had to go to state and chose that I would mail a check with a voucher. That worked and the returns have bee accepted.

I use Desktop and have for 7 years. I like being able to download and do not use a CPA anymore. My income is all from a single source (Fidelity [Retirement] Investments) is easily downloadable and Turbo Tax handles the rest. I had my first problem this year a missing update prevented e-file transmission of my returns. Could not get the transmission through, get help from Turbo Tax or any other source. I finally completely Force Quit all programs except Tax which WOULD NOT shut down. I finally withdrew power and closed down the computer and restarted. This was the solution. When I turned the computer back on, opened TTax it updated and then transmitted my returns as it should have. TOO MUCH TROUBLE and Very FRUSTRATING for me.

The program is good except your program put the middle initial at the beginning of the last name causing the IRS Federal Return to be rejected. In the Personal Information, everything is correct. Its a program era which would not reprint correctly so the returns (state and federal to be mailed) had to be corrected by hand

I wanted to use the feature that I have always used - getting a copy of Turbotax to install on my desktop but somehow got caught in the Online Feature. I was on the phone with a very helpful associate who was able to assist me (solution was to delete browsing history and cache). Your product with the exception of this minor bug has always been reliable and easy to use. I always feel confident that with Turbotax there will not be any problems or issues with our federal and state tax returns.