I had two issues with this year's TurboTax. (1) Arizona Form 323: I usually bypass the step-by-step and enter directly to the forms. I have been filing the same forms for AZ credits for many years. This year Form 323 (Credit for Contribution to Private School Tuition Organizations) had a box set at the top to enter school names and addresses, no amounts. I have no idea why that was there as the next box set requested the names of Private School Organizations to which you contributed where you entered the amounts. That first box set is not on the official state form and it made no sense as to why it was there. Plus I was not able to enter the name and amounts for which I made contributions on the second box set. I had to use overrides to get everything in. (2) Downloading data from my financial institution was a mess. A lot of people were having a problem with this. They went through the process of supposedly downloading the data, TTax said it was completed, only to find out the data was not transferred. In order to get it to work, we were being forced to use the MS Edge browser as other browsers would not work, and we had to allow access to any drive on our system. A lot of people would not agree to that. I hope this is fixed for next year.

I have used Turbo Tax for years and each year the application walks me though the process in a systematic way which allows me to compartmentalize my documents in a more organized manner. Turbo Tax takes the computational process and effectively populates all the necessary forms and tables which enormously simplifies my tax preparation.

I've used this program for more than 20 years. Somehow it is less intuitive than in the past. Also you are informed there are no errors in the review process. Then when you go to e-file you're informed you are missing info. Then you first have to figure out how to correct it. Worst yet, you're asked for info. in a 1099R box that has nothing in it. Seriously?!?!

The features are fine; they make it easy to file taxes. There was a glitch in the program. The program told me that the transmission did not go through, but when I checked, it had gone through and I got a confirmation. You need to work on this glitch.

Good until pushing submit then TTax said had to look for updates...also sent me to a 1099-int looking for CUSIP number that was blank,,,This was after i did 3 different Fed Reviews that came back perfect and ready to file. Need to fix that in the flow.

Intuit has followed the tech business model by requiring an Intuit account. The only purpose for this is to steal, store and abuse personal information and make a target for hackers. This invasion of privacy needs to stop. Get rid of the account requirement. This software should also be available on disk instead of the complicated and unreliable download process

The new version of the software is pretty, but I spoke with one of your representatives last year about one of the features that was removed and should not have been. This had to do with in input of interest and dividend numbers. Feel free to contact me. I would be more likely to use the online version if the tax files were kept on my computer.

The guidance is poor, seeming to skip subjects and uses too many unexplained acronyms. The help is useless. I've been using TurboTax for years and have noticed a steady degradation in its ease of use. It seems that may be a ploy to get people to give them money for advice and buy audit insurance from them.

I think Turbotax is confusing to use. It is difficult to switch between forms and the interview. The program does a lot of calculations in the background that you cannot easily see, and sometimes you can't tell what it has done. I have done my own taxes all of my life, and I know how the forms flow, etc., and approximately how the $$ should come out before I even start. But I find it hard to verify how the program is calculating. For example, this year Turbotax calculated a underpayment penalty on our taxes and didn't even flag it or tell me that a penalty was being included! I discovered it AFTER I had electronically filed, while I was doing my own detailed review. The penalty was relatively small ($93) and it was hidden on line 38 of the 1040, but included in the taxes owed (line 37). I feel the program should have alerted me that it calculated and charged me a penalty. I had to file an amended return to correct this and get the penalty back. Also, I resent that Turbotax will only show and print the Form 1040-SR rather than the regular 1040, just because I happen to be over age 65. I should be able to print it in either format! The program also will not print some of its calculation worksheets, which I like to backcheck.

In the past I have had no problems but the software was terrible this year. I have been hesitant to submit my return because I don't feel confident in its accuracy. Examples of problems: I was asked, "Did you receive form X?", yes, "Who was it for?", Dependent, "Did you receive form X?", yes, "Who was it for?".... Also, we sold our house in 2025. TurboTax asked me to enter a lot of information off the settlement sheet and said that I owe $82000 in taxes. It then wanted me to enter many of the numbers from the 10 year old purchase settlement sheet to reduce the taxes owed. After that it asked if it was our primary residence, followed by, "Oh nevermind, you don't have to report this". Why wouldn't you lead with that? Additionally, I entered that my wife received Social security disability benefits so it asked me how much I received from the Canadian railroad pension (or something like that). Taxes are already stressful and TurboTax made that far worse this year.