2024 version seemed to work fine; however, the data entry format was significantly changed from prior years. This made entry of the data from investment firms/mutual funds, etc. much more difficult than previously and also made checking for data entry mistakes significantly more difficult.

The product works as expected. I appreciate the Help options with explanations. I did not participate in the User Community this year, but it is nice to know the option exists to get "possible insights" in how to deal with things that are NOT always straight-forward when dealing with taxes.

Your product works better than ever. The crap you put me through as a return customer is reprehensible. Why can't you just offer me the software I use every year, at a price that would reflect that you appreciate my business. The only products I was offered through my account page was $500+ and $1700+. If I want to pay those prices I would go to a local accountant.

I started my return online, like I'd done in previous years. This year I opted for the Turbo Tax Deluxe Desktop - Federal version because it was slightly less expensive. There is a feature in the desktop version that allows the user to "continue from TurboTax Online." In my case, unfortunately, the desktop version would not import the everything I'd entered online because I didn't have the Washington State add-on, which is an additional $40. On the same screen it says that Washington State and several other states do not have an income tax. I never could figure out why it wanted me to pay an extra $40, so I just started over completely in the desktop version. Next year I'll go back to using the online version.

I would've rated it 5 last year and all the previous decades of use but I didn't like the changes that were made to TT this year! It slowed me down in preparing my taxes! It didn't ask all the questions like prior years and it didn't allow me to add additional divs when the time was present. It seemed a number of topics weren't asked and I had to go back to input numbers and I had to do it as an "edit" which is ridiculous since there were zeroes in place of information,

1. I was initially unable to download my prior year return into this year's return. It finally worked later but I wasted hours trying to figure it out. 2. Your hidden fees and upcharges make you one of the most hated companies in America. Have you ever thought about being open, honest, and upfront about your charges. 3. Why does the software keep prompting me to look for additional deductions when I clearly don't qualify for additional deductions. #wastemytime

I've used TurboTax for 23 years with very good results, until this year. After finishing the process and filing, federal e-filed just fine. I chose to manually file the state return, but the program seems to believe that it was e-filed and will not give me the documents to complete my state return. This is very aggravating.

I've been using Turbo Tax for 13 or more years now and one area that really needs updating is the section where you "value" charitable contributions. I don't believe it's been updated in terms of values for individual donations in all the years I've used it. The table formatting has changed a little, but the values have not. As someone who donates a lot to charity, I feel my donations are severely undervalued. The Salvation Army charges much more in their stores for individual items then what I am "allowed" to deduct.

TurboTax 2024 won't run on Windows 11. There's no explanation, just a generic message that reads, "Looks like we've run into an error". I gave up after an hour of troubleshooting and installed it on an old Windows 10 PC I have in the house and it worked perfectly, though TurboTax did display a warning message that Windows 10 won't be supported after October 2025. Ironic, since Windows 11 is apparently not supported by TurboTax either. I'm just glad I had an old PC laying around and was able to get my taxes finished on time.

Software is incredibly user un-friendly. Unable to reset passwords on account, charging for everything that should have been included with the initial purchase, and incredibly frustrating to use. I have used Turbo Tax for 20 years and I have had it. Next year I will be finding other solutions.