I was SUPER disappointed this year. The software was difficult, lacked support, and was frustrating. I would click on a button and the software would just sit there. I'd click it again and again...finally it would do something. How hard is it to grey out the button after I click it so I know it worked? Then, when I went to submit my state return, I get an "ERROR 2" with no support. When you click on the 'what does this mean', you get a BS answer that it's my connection. Really? Then why did my federal go through. Why can I get status back in the software on my federal? It's just LAZY PROGRAMMING to not give an appropriate answer!

I would like to use TurboTax and go about my business. Your upfront constant request to register my account seems invasive and annoying. There's not an option to say, "No, I do not want to register". Instead, the software is designed to keep asking until something is filled in. I was a software programmer in my past. We didn't treat the end users so poorly. Oh, the comment, "OK, we know it's taking longer than a moment", was cute 10+ years ago. It's unimaginative now.

Was very disappointed in the whole 1099 section. Way too complicated. I always do my own numbers. The 2-3 extra forms was very unnecessary also not listing a summary from each 1099 issuer with my name of the account was a problem We have the same company but one is my wife's and one is mine. Could not tell difference without a deep dive. Ugly ugly ugly. The clunkiness and slow performance makes this the first year to cause me to consider using a different tool next year.

Very frustrating. Wouldn't allow me to pay state filing fee with a credit card. Program hung up on my address and phone. When clicked continue to add the card number etc., it simply would not go. Only choice I had was to Pay $45 to take the $15 filing fee out of my refund. This doubled the cost of using Turbo Tax.

Software is incredibly user un-friendly. Unable to reset passwords on account, charging for everything that should have been included with the initial purchase, and incredibly frustrating to use. I have used Turbo Tax for 20 years and I have had it. Next year I will be finding other solutions.

Couldn't file without TT. Local CPA's use it too. I approached one to see what he'd charge me. Said he breaks even the first year (entering data in TT), so I'd have to commit to two years (he makes a profit on the second year). I decided to do it myself with TT.

With the interview process you ask the same questions several times. I don't like the change you made with the interest, dividends, and capital gain section. It was much easier the other way. When you put in the summary from your investments, it still makes you send personal information by U.S. mail. There should be a warning about this when you are entering this.

Well it was very difficult submitting our taxes. It wanted an update which I could not find anywhere until I went back in to my saved 2023 version and found an update there to do after many hours searching. Also I purchased the turbo advantage with audit protection but at the end it wanted me to buy it again.

your trying to make Turbo Tax usable by everyone is making the program more difficult to use by those of mus who have been using your program for years. Also, the program said $20 would be deducted from my federal refund for state filing but the filing page says it was free! Finally, those of us who have no intention of upgrading a perfectly functional computer should be able to use Turbo Tax in the future (as I have for the past 10 years) it should not be difficult to make a version of the program that works with Windows 10!

1) Could not initially install Turbotax download on my computer because Microsoft Visual C++ Redistributable Package was corrupted--took me two weeks to figure out how to fix it before I could install Turbotax. Never had this problem with the DVD version of Turbotax. 2) Should tell taxpayer his/her standard deduction before asking about itemized deductions--because of SALT limit of $10,000, more taxpayers are well below the standard deduction now.