Additional $40 Processing Fee to have the $20 Filing Fee deducted from the refund! The total charges would add up to $60 total. There is no mention that there will be an additional charge when selecting this option. Plus, when selected there is no explanation of what the $40 Processing Fee is for when finalizing the return. This is deceptive on TurboTax's part and you know it!

I have used Turbo Tax for over 20 Years with a Disc Installation. The Download was a bad experience because it kept taking me to a Free Federal Return. I deleted the Download and Reinstalled and it refuses to recognize the Print Command for my Records. But the Credit Card payment would print without a problem. Got a Flag To Report the Software Crash but it would not let me send it back to you.

The inability to locate topics is beyond frustrating. It feels like I'm begging the program to take my info, but it will not. It makes errors bringing forward data from TT from last year. Telling me my return is rejected for info you never asked for is ridiculous, let alone the uphill battle involved in finding and correcting the error. Definitely not worth my time to decipher and definitely not worth the price.

Was a little disappointed with TurboTax this year because you pay for a code and do not get the CD, yet the price was unchanged for just buying a code. I've always kept the CDs in the event I have to go back to a tax return. Missing documents at the time of purchase and the date the document would be available getting pushed out longer on a weekly basis. I will be researching other tax programs for in the future. Have always liked TT.

We file every year with TurboTax. It saves our information from year to year and that makes it easy. Every topic is covered and the included descriptions are always helpful. We haven't had to use the TurboTax experts because our returns are fairly straightforward and the product is thorough enough for us to complete our returns on our own. E-filing is so convenient. We wouldn't file any other way.

Software generally worked great! Had some confusing results regarding my RMD. After entering my 1099-R's. The program said I owed an additional $6,401 in Fed taxes and generated a Form 5329 saying I hadn't meet my RMD and was charging the penalty? Then I DELETED all of my 1099-R entries (5) and re-entered in a different order (the ones having the "IRA/SEP/SIMPLE" box) checked entered FIRST). Then, lo-and-behold it computed my REFUND correctly! This is a mystery to me why the entry order of the 1099-R mattered.

I've been using TurboTax for years and I love the product, however it's impossible to e-file if your spouse doesn't have a SSN or ITIN. This is very frustrating because I would prefer to e-file, and I even paid to e-file and now I can't be refunded. Why does your product ask me if my spouse is a non-resident alien and not give this as an option to enter to e-file? I'm learning that other tax software can do this, so it's pretty frustrating because I love TurboTax.

Finding it difficult to find answers to questions. I've used TurboTax for 10+ years and it's becoming difficult to use. Now you can't enter property tax easily you have to use a work around. Then help is also difficult to use it seems to send you in circles. One link will point to you think is an answer then you find out it's just a general answer and doesn't provide specifics on where to enter it in Turbotax. I'm having to go outside of Turbotax to resolve issues.

Prefer having the CD. Filing NM Tax was confusing in that the program would not let me file until some necessary forms for e-filing were completed and I had to wait for an email advising me as to when the forms were complete. Never got the email but I did get the forms twelve hours later after closing the program and reopening it. That was never an issue when the program was on CD. Not a fan of this downloading of the program and not comfortable with the processing issue of the state taxes.

I actually look forward to doing my taxes with Turbo Tax. But I have one minor request - I don't care for the change made this year for entering interest by signing on to the financial entity to download the total interest amount. Manually entering the data is a little klutzy requiring multiple screens, so I prefer the 'old' way to enter the interest details. For me, the new function would only work for three of the six banks I receive interest from because they don't have downloadable capability.