The product is excellent. However, I do not appreciate being forced to purchase a new computer with Win 11 so I can run desktop version. I am EXTREMELY UPSET about that and will look for an alternative product next year. Your company should be ashamed that you have cooperated in this scam. I have used your products for decades but will think again next tax season.

I have been using turbo tax for close to two decades. It's easy. However, this year I had an issue transmitting my return. I called turbo tax and spoke with Kashe Emma. She was so kind, helpful and understanding. Not only did she help me, she reassured me that everything would be ok. Her calmness helped me calm down. Kashe is a real gem. Her customer service is excellent. She truly is an asset to your company. She deserves a pay increase. Give her a pay increase.

I was unable to transmit my returns during the validation process because some updates were not installed. I installed the updates as instructed during the initial program download; however, I did not receive any subsequent notification that additional, new updates had to be installed. This resulted in my spending more time and effort than necessary to identify and correct the issue before i was finally able to e-File my returns.

The best part was communicating with Turbo Tax helpers - Jeremy and Maria. There were parts of Turbo Tax 2025 that just didn't seem user friendly, but then again maybe it's because I suddenly became 81 years old!! And changes in technology happen so often. So...I paid $60 to talk to the experts. Thank you.

This year's TurboTax was the worst year I had dealing with the product. Most of it stemmed from not being able to use the interface to use a credit card to pay for an additional state download or the state e-filing fee. A customer service representative was able to help me get the additional state download after being on the phone for an hour. A second customer service representative indicated that because I received a partial credit based on an email that Intuit sent me my license was cancelled and I would have to purchase another version of the software in order to e-file my state return. This used to be easy and I fail to understand why the issues don't get resolved because i can see I am not the only person experiencing them.

The software code purchase was for "download Only" and would NOT WORK for the website version. I have used TurboTax for many years and this was the worst experience. I spent way too much time figuring out how and why there was an issue--I was not the only one to have this problem. I need to be refunded my $25 state filing fee--AT LEAST--for the extra time and trouble I had to figure out how and why the two versions were different and the code was unable to be used. This is supposed to be quick and easy--it was far from that. Disappointed in the extra time I had to spend on what should have been quick and easy in the past. Far from it this year. Figure it out!

Some brokerage companies/banks are not included in the direct import. A lot of the "guidance" is too vague to be of use. The new way that it shows income/dividends/interest/etc is hard to read. State tax portion is poorly done and even more vague. Payment of fees for submitting taxes is messy. Tries to trick you into paying an additional fee. Program says data is good but it still gets bounced back.

While it is understood that errors happen in all software, the GA SALT Limitation error was handled very poorly. With all of the promises about accuracy, when a filing error was directly caused by TurboTax, the solution was slap-dash, and clearly never tested. Simple, complete, instructions would have been possible if this was tested using a real person. In the end, I am hoping that I worked around the issues properly, but will have to wait and see what the state thinks of my amended return.

Shows me the return. Do you have deduction X? No. Shows me the return. Do you have deduction Y? No. Show me the return. We know you live in Florida, but don't you want to file a state return anyway? Are you sure? You're really really sure that you've lived in Florida since 1999, and Turbotax has known that you live in Florida since 1999? Aw, c'mon, do a Florida state return, just for us.

I was frustrated on several occasions with my Turbo Tax experience this year. I had to call CS because you let me download the software without paying for it, but required an access code to use, that I then had no option to pay to get. I tried the online version first and could not get some screens to resize so I could enter information because the enter button was at the bottom and I couldn't see/access it. I had the feeling that real people did not vet this software before sending out into the world. I will have to decide next year if the trouble I had is worth the satisfaction of doing my taxes myself.