New format makes it difficult to navigate. Deleted my 2024 Turbotax then told me I already had a key so would not even let me reinstall. Deleted last years titles of investments if not filled out immediately. Hopefully I had all the paperwork to repopulate. Demanded three digit code for state license document even though i have a temporary without one. When it said it would assist transfer for new computer sent to general help screen where incorrect assistance was first to be found

The right mouse key does not bring up the "paste" menu. You should incorporate normal windows functions into your program. To paste a value into a turbo tax entry I have to use CTRL V on the keyboard. Very old school and makes your program appear clunky.

Getting worse each year... stop the sales pitching and do the work to make taxes easier by giving more options like filing jointly is worse that filing married separately or carrying student as dependent is not wise let them carry themselves for Opportunity Credit. Stop using AI and use plain old human brain power.

TT has a glitch with Business deductions. It automatically enters a 0 for anything I don't need including Energy Efficient Commercial Bldg & then won't e-file, because there's a 0 on that line. It was difficult to determine how to fix this. I read several comments online.

Most of the steps were very easy to understand, especially with the additional information that you could click on. Federal and Colorado sections were great. The only issue I had was that the DC filing questions were a vague. I specifically didn't understand how to separate our deductions and how Turbo Tax got to the total DC deductions amount. There was almost zero explanation for any of those steps. I ended up having to ask chatGPT to explain it for me. The user interface was very clear and well organized. The refund running total at the top was very helpful, as well as the tabs that allowed me to see where in the process I was working on and to move between sections without having to use the back button.

When I fin if ished my Federal and NYS returns I was given the option to have my Federal refund mailed to me and you transmitted my return with that info. I have now been notified by IRS that they stopped mailing checks for Refunds at the beginning of 2025. I now have jump through hoops to verify my identity to IRS to give them my bank account info to recieve a direct deposit. This all could have been avoided if your software contained the correct up to date information. As a long time user of Turbo Tax I am extremely disappointed in this years version.

Why you force customer to make intuit account? You also do not let customer reset password, forcing customer to make a new account with a new email. The customer already paid for your product, just let them file the taxes! No one wants an intuit account

TurboTax is great except for some annoyances. TT does not import 1099R forms well. From Fidelity, Schwab. I spent way too much time repeatedly filling in basic info like name, address, etc. Why doesn't TT know my state tax liability from last year? I used TT and it has this info already. I had a fine for underpayment of my state tax. Why? I made estimated payments during the year as directed by TT. TT should pay the fine.

I have been using your software for more than 30 years. The upselling features that have been added in the last several years I find annoying. Also when paying for the state from the Federal refund I was FORCED to pay the $45 Audit Defense which I did not need. It was not clear in the software screens how to avoid ths. I find this to be predatory.

To some extent, TurboTax seems to have gone downhill, but that may be due to the emphasis on doing work online (which I won't do). Given the complexity of the tax rules, Turbo Tax does a good job of walking through the items. However, it didn't properly import last year's documents, a review of the paperwork showed I had to go back and clarify something, and filing electronically require shutting down and restarting (unsuggested). Help is now online and not particularly useful.