TurboTax is a very good product. It drives the user through all possible considerations. When an entry is not understood, TurboTax provides detailed help, with examples that clarify the requirements of the data being asked for. I have 5 small businesses in my household and TurboTax is super-helpful with them! I have only one suggestion for improvement: clarify in every window which BUSINESS is being worked on vs. TOTAL HOUSEHOLD entries being asked for. Thank you TurboTax for a great product; I've been using your product since 1999 as I recall!

I engaged with one of your Turbo Tax Live experts and the support was excellent! Although it took over one hour, Steve engaged additional technical support, and the 3 of us were able to clear up a very sticky problem with my tax return from 2023 which allowed me to finalize and submit my 2025 return. Thank you!

TurboTax handling of HSA excess contribution, removal, 1099-SA is utterly confusing and wrong. Sometimes 'last year' refers to 2024, and in other places 2025. TT adds to income even when excess contribution had been withdrawn prior to tax filing deadline of the previous year, and tax on that had already been paid in the previous year. I had to manually fix the form. A small item like this held up my progress unduly in completing the tax return.

I've been using Turbo Tax to do my taxes for years except for 5 years when my wife had a store front business in which we hired a tax man to do our taxes. Every year I had the tax man do the taxes I found errors upon my review. Also did my father's income taxes with Turbo Tax for about 10 years how had several rental properties to report.

I've been a loyal TurboTax user since probably 2011, and for good reason. Overall, TurboTax has always been easy to use, fast, and accurate. Granted, I do not have a very complicated tax return most of the time: 1040A with the standard deduction so I cannot speak to how TurboTax works for really complicated tax returns. But I have always had a good experience, even the year I moved and changed jobs and had to file in three states and deal with an HSA and an FSA in the same year. My only real gripe this year was some aspects of the UI. I usually use TurboTax on Windows OS, but switch to MacOS this year. And I did notice that the "next" button was constantly "jumping" to a new location on the page as I used the application depending on how much information was on the page. I do not remember having that same experience on Windows, but I did notice that the UI on macOS seemed more utilitarian looking? I can't explain it well except that on Windows the application seems to have a more polished look overall and on Mac its sort of bare feeling. I did also run into one technical issue with importing last years tax return. I had to put my return into a specific directory just to get it to import. Even though there is an option to find the file manually, the import button doesn't actually import it. And no error messages pop up. It just does nothing. The buggy import and UI layout are the reason for the 4/5 star rating. Otherwise, this is a 5/5 application.

After I imported from Charles Schwab with multiple accounts, I selected the missing one ONLY to download. It wiped out the already ones which were downloaded earlier even they were updated. Should there be better interface for a user to control what ones to keep or reloaded.

We have always needed more information about the PSO benefits, as we are BOTH retired federal peace officers who should be eligible for the 3,000 deduction, but we cannot tell if we only receive one deduction , or both, and there's no guidance regarding this issue. In the past when i looked it up it appeared we could both take the deduction if we both met all the criteria regarding health insurance costs, but there is no turbotax guidance on this matter. And, need guidance on how to figure out of the PSO is given and how to calculate it to determine that. Although thank you for making the program easier to enter this information about the PSO and that we no longer have to re-enter it over and over each time you come back to it, or when you go out of that area than back in and out, having to re-enter it every time..

still better than paper, but the product has lose needed functionality. loss of "it's deductible" is likely a deal breaker for next year. This process of entering charitable deductions used to be seamless. Now it frankly sucks. The user experience sucks when you have to enter many donations of household goods to one charity. Even simple things like multiple cash donations of the same amount are done differently this year. I'm disappointed.

Getting any help is ridiculously non-existent. Looks like the only way is if I purchase another $60 item. I just want my taxes filed. They were rejected and what TT puts in does not match what was printed out. TT really dropped bigt ime this year. Been using it for years with no problem. This year worthless. This is the last year I use TT. It really upset me you took ItsDeductable away. This made things a lot more difficult. Also, some of the figures that were transferred from last year did not match up with what was on the printed copy. Specifically, AGI. There were some areas that were more confusing. This year you asked for the AGI of myself and my wife separately yet this did not show anywhere on my printed return.

This year was awful. Previous years have been easy...this year every step was more difficult and it seems you did that on purpose. Downloading was difficult, needing to have an Intuit account was onerous, and entering tax information was far more difficult than before. We don't file our state taxes with you because you are always wrong. We paid a fine for wrong numbers the only time we tried it.