For the most part Turbo tax is easy to use. However, there are certain areas that are more confusing than they need to be. I ran into a comment from Turbo tax that said, " Hm, we ran into a snag, please review the last section", (or something like that). Why not just tell me exactly where the issue is? Obviously, you could program the software to name the section that needs to be reviewed. Also, when you exit turbo tax, and then sign back on, why doesn't it take you back to the place you left off rather than starting at the beginning again? Also, it seems like every time I signed on, the program needed a new update. Are you looking for better programmers or trouble shooters to curtail this problem?

I've used Turbo Tax to prepare my husband's and my joint tax return and our son's return for several years now. I've never had a problem with it. It' direct and to the point. The guidance is so easy to follow and the accuracy i perfect. The only problem this year was may desktop cannot be upgraded to Windows 11. Thankfully my husband's could.

Great product but I was charged to file my state return even though I paid for the deluxe turbotax with state download. I have never been charged in the past to file the state download which I paid for. This is either a mistake with the software of very deceiving.

I've been using Turbo Tax for at least the past 10 years, and 5 years for the software version. I had a bad experience this time. The software jammed up, and I just saw a "spinning wheel" for about 5 minutes. I had to force quit and lost all of my data. I was very close to the end of the process. Once I rebooted my computer and started it again, I realized that there were multiple places earlier in the process where I should have been prompted to save my information up to that point, but had not been given the option. The questions and prompts are very easy to follow, which is what makes this process less stressful. However, for the price of this product I would not expect these types of errors. I will likely not use this product again in the future.

I have been using Turbo Tax for many years now probably 20 or more. It has always done a good job and I have been satisfied with it. This year it seem to have a lot of glitches. It wouldn't bring up some of my last year's information and I had to retype everything in. Wouldn't go to the right place on the tax returns I kept having to try over and over again. In the end I was able to complete my taxes but the process was not as smooth as in the past. Hope this was a aberration for this year only.

I have tax forms from Canada and each year it is difficult to find where these tax forms are to be reported. Although there are some support answers, to my questions about filing Canadian forms NR 4 and NR5, I always feel that I am missing something that may cost me money. For example: reporting the Canadian Pension Plan amount, and the tax paid to Canada for my annual required payout from my Registered Retirement Savings. It always ask for my Canadian tax return, which of course I do not need to file, therefore, I do not get credit for paying the tax on my RIFF

You charge too much money for your product. I have been a faithful TaurboTax user for the last 21 years. The removal of "It's Deductible" from your product has given me a strong desire to look elswhere. It was a terrible change of direction and whomever decided that should no longer be in charge of anything. You also charge for filing more than one state tax. When I buy your product for my household, ALL members of the household should be able to file for the original price of the product. Greedy management.

Never have had problems with Turbo Tax in the past (30+ years). This year I got to the payment screen to pay for the State return filing an it kept locking up and the screen size would not allow me to click the continue button. worked thru it with tabs, but it took awhile

TurboTax in general help me to report tax but in some place, it give me headaches. At end of Federal tax, it will do a review and points out errors. It shows the error on tax forms instead of tell you which steps on the TurboTax you made mistakes. Sometimes, I have to understand how the tax forms works in order to correct the issue. The tax forms can be so complicated that I don't know how to correct the issue. It defects the propose of buying TurboTax.

I have been using the PC version Turbo Tax for years, but this is the first year I tried the macOS version. First, the good. While Turbo Tax has always done a great job of helping to make sense of our Tax laws and codes, there are always confusing questions or prompts that have me making use of the program's extensive help or opening up a browser window to search for answers. This year, I only found myself doing at once - a few of topics that tripped me up last year seemed better worded making it easier to understand what I needed to enter. As for the bad, this years software lacked the polish and presentation I'm used to. Checkboxes that don't line up with the associated choices, the W2 import screen that had a box for last year's income that thought it was a password box (can't see what you type). Nothing too terribly bad - just sloppy. Then the annoying bugs - The option to transfer last year's return didn't work - had to do a web search to find that opening the old return did work. I'm happy, though, that I was able to open files created with the Windows version on my Mac. The second time I opened Turbo Tax it presented window to download the state add-on which didn't work. But opening my return and downloading the state add-on from the main program did work. I got around the issues so I'm happy, but again, it lacks the polish and presentation I'm used to with this product. Is this an ongoing thing with the macOS version?