Even though is a waist of time, given the fact I have reported the same problem in previous years WITHOUT resolution. I have used TurboTax for over 25 years and the biggest problem/disappointment/inconvenience in every year is the product's failure to import my 1099R information from previous years. As the principal taxpayer (first on the form), t imports my wife's information. EVERY year I have had to re-enter my information, even though that information has not changed in over 20 years. This is unacceptable. Intuit's failure to address to correct this deficiency is indicative of corporate apathy regarding customer satisfaction. My wife tells me that I must insane: repeating same constructive criticism year after year and expecting a different outcome.

Great product but I was charged to file my state return even though I paid for the deluxe turbotax with state download. I have never been charged in the past to file the state download which I paid for. This is either a mistake with the software of very deceiving.

I have been using your software for more than 30 years. The upselling features that have been added in the last several years I find annoying. Also when paying for the state from the Federal refund I was FORCED to pay the $45 Audit Defense which I did not need. It was not clear in the software screens how to avoid ths. I find this to be predatory.

it was easy and quick - I was able to get help while working on my taxes if i needed. this is my 15th year using turbo tax and i love it. easy enough for the beginning because it guides you through the process with ease. if guidance is needed it is quickly available.

There are minor quirks, and it does not address all situations, but with guidance from the Internet and other sources you can work around. Examples include the use of 1098T documents by parents, which have been sent in the student's name. Overall, I've found Turbotax to be a good solution. I've used it for a long time, and will continue to do so.

The software permitted duplicate imports from my financial services company, unbeknownst to me. This artificially inflated my tax burden and caused me much anxiety. There should be some sort of check on this kind of error. The questions can be clunky and confusing. I think you could improve on that. Even it if costs you a bit with respect to purchasing expert advice. I hated the fact that you required TT to be used only on Windows 11. I seriously considered moving to one of your competitors because of this. I think it would be more advantageous to TT to be more flexible.

The tax preparation program is fine but it took over 20 minutes to get through the Captua routine just to pay you $20. Annoyed enough that I will consider another software after using TurboTax for over 20 years, Everyone in my family had trouble and called me. I can't keep recommending a software that they can't use. TurboTax keeps asking to sign up or spend money and you have gone from trusted to very scammy.

I have used Turbo Tax or over 15 years, and they just seem to be getting worse. First, they no longer have the running tabulation of what is due or will be returned on the top banner. Second, the "convenience charge" for asking to pay with your credit card is beyond absurd and illogical. If someone owes 1000, at your rate of 2.49%, they would be paying $31 to file. Considering most cards only GIVE 1 or 2%, it would actually be a loss. Finally, while there IS fine print, still trying to advertise "Free State" without the filing (an additional $25), is another example of being deceptive and trying to gouge customers at every turn. So MAJORLY disappointed after all these years.

The IRS could--and should--do a better job than these monopolizing tax filing companies with huge lobbying budgets. $25 to e-file? I have to file in 2 states and it's much cheaper to print them out and mail them--because of the near-monopoly. It's more expensive for my state this way. It's absurd. Come on, Congress.

I have been using turbo tax for close to two decades. It's easy. However, this year I had an issue transmitting my return. I called turbo tax and spoke with Kashe Emma. She was so kind, helpful and understanding. Not only did she help me, she reassured me that everything would be ok. Her calmness helped me calm down. Kashe is a real gem. Her customer service is excellent. She truly is an asset to your company. She deserves a pay increase. Give her a pay increase.