This is my 4th year using TurboTax so you'd think I'd be familiar with the program. This year was no different in that I needed to Contact Customer to walk me thru the process to ensure I was on the Desktop version, and not the Online Version; also needed Customer Service to locate and activate the pre-paid program fee. Once in, the program efficiently walked me thru the process. The program asks good questions directing me to required info to enter. When completing the tax return, you need to understand that you are required to pay for the program before you are able preview or print your return.

I love TT and have been. using it for several years. It seems like this year you were pushing a LOT of different options and add-ons, like doing it online rather than desktop, getting live help, etc. You have to realize that that just overly complicates an already complicated process. The screens, especially the opening screen, look much "busier" than they need to be. Make the options very simple and straightforward. Also realize that a lot of your users are seniors who like to stick to what they already know. For them you should make what they already know EASIER to use. One other thing... as I was transmitting, the program crashed. It just kept spinning on "transmitting," and I was kinda freaking out. Wasn't very easy to locate a support person quickly. Make that phone number EASY TO FIND for emergencies. Turned out that it wasn't really a big deal, but for a little while I was really worried about what was happening. Daniel was very helpful. Might help to put up a list of common situations, like what to do if the program stops responding while transmitting.

I wish you would fix the problem with BUTTONS. Not everyone uses a computer with a Large monitor. I use a laptop with a 13 inch screen and am forced to change the display resolution MULTIPLE times in order to continue.This problem has been there for multiple years. Please FIX IT.

Went smoothly with data entry. Don't like the that the state portion was not able to print to for file by mail.. instead you want to sell me a e-file state for 25.00 dollars. Not interested in that so Turbo Tax made it difficult to file by mail. Booooo

Turbo Tax software is accurate and relatively straight forward to use. Intuit Turbo Tax fees are extreme, charges for electronic filing of state returns and the cost of an additional state return almost equal to the cost to he Deluxe Turbo Tax package are beyond other vendors offerings. Will review options from other vendors that provide multiple state returns and no or minimal electronic filing fees.

very upset that you did not support Windows 10 for at least 1 more year. also the refund amount did not match the one I got whlle online with Turbo Tax. the software version was less. I also now have to ask for a refund for Deluxe online because I ended up having to install it on a windows 11 machine so I do not want to pay for both. one last really really irritating thing is that I never received the emails when I tried to do efile on website. I am just not a happy camper at all at the moment

Tax year 2025 software is garbage!! I have used TurboTax for over 10 years and have been extremely satisfied up until now. When Turbo tax aligned with windows 11 there were setbacks from the start. I had to download several software updates that worked sporadically, if at all. After multiple attempts to update through the software, I had to go to the website to obtain manual updates myself. This still resulted in run-time errors. I am beyond frustrated that I CANNOT transmit my taxes in a timely manner due to this ERROR CODE 54!!! I expected better from this software!!

Have used Turbo Tax for years and haven't had any really big no issues. Have had several minor issues during review of federal and state. Error message was not clear. Took some research to determine what error message was saying and how to correct. Once I understood the error message the fix was simple.

I've been a TurboTax user since the late 1980s, when it was called ChipSoft. Each year it seemed to get better -- until the 2025 edition of TurboTax. The ability to get "data source" info on lines of tax forms is VASTLY curtailed, as is the ability to initiate "overrides" if necessary. There were points where I was getting error messages on a number which was, in fact, not in error and the override function didn't work. I spent a LOT of time trying to finesse this and finally fudged the data to get the correct results. GRRR! I used to be able to get ALL my Vanguard data in a single transfer -- now it requires multiple steps for each account. If Vanguard is responsible for the extra complexity, as the largest tax prep company, Intuit should work out a more user-friendly solution with Vanguard and save everyone a ton of time. Yes, I'll continue to use TurboTax, but not as happily as before, unless they make at least the changes I have highlighted. And I strongly suspect I'm not alone.

Sold me air ware in late December. Had to wait over a month for updates to enter our pension and 401 withdrawal income. Even then entry was difficult (versus prior years) and entry did was not able to distinguish between pension income and 401 k in basis.