Been using TurboTax for decades, literally - since 1984 It continues to be accurate, with great guidance through the steps. It has covered my taxes through business ownership, straight employment, contracted consulting and now retirement (and Pickleball Coaching earnings). It guides you through everything you could ever need, and online help, including live-person assistance is available. Easily imports my data from last year, and reminds me of past income and deductions so I do not miss a thing. TurboTax is the best!

I'm a Turbo Tax user of so many years, there no chance of me changing. Although, my returns are relatively easy, I';m sure most returns may appear simple but to some, they present challenges to those that have trouble balancing their respective check books (I've used Quicken to solve that life challenge early on).

This year was awful. Previous years have been easy...this year every step was more difficult and it seems you did that on purpose. Downloading was difficult, needing to have an Intuit account was onerous, and entering tax information was far more difficult than before. We don't file our state taxes with you because you are always wrong. We paid a fine for wrong numbers the only time we tried it.

Very difficult to navigate on my desktop computer. Last year's TAX return did not open AND DATA did not transfer to this years forms. Disappointed. Had a horrible time to get 1099-MISC data removed from self employed business earning status in Schedule C and correctly input data as other income.

I have never had any technical issue with TurboTax in the last 20+ years. TurboTax 2025 unfortunately is total opposite. It asks me to download the latest update every time I launch TurboTax 2025 but every time it just gets stuck. Many times the program won't let me skip downloading the update. I had to download the manual update patch to get around the issue to continue working on my tax. Downloading the state return is the same issue. Somehow Intuit knows about this issue so the California state return is available in my account to be downloaded manually. That solved the state return issue. This download issue also spread to my previous versions of TurboTax. When I tried to launch TurboTax 2024, it forces me to download update but gets stuck as well. Now I cannot view my tax returns from previous years... What happened, TurboTax???

I was very disappointed to find that the It's Deductible feature was removed for 2025. It was a simple easy feature that made it easy to value donations of goods. I also continue to be disappointed that they charge for state electronic filings even after we've paid for the state tax software. Just include the cost in the price of the software and make filing free. It's hiding the true cost of the product and it's disingenuous.

It may be my particular tax issues this year, but it seems to that more issues were harder to find the solution than in the past. On the plus side, it is great to have 30 years of tax history stored away so I never need to dig though old dusty returns to find information needed this year.

I purchased the deluxe edition for a federal and one state return. I worked on the desktop. I completed my federal return but the software would not allow me to complete my state return. I worked with the help desk but they could not resolve my issue. They said there was a bug in the software.

The "Review" at the end of the federal return process is not well done. It takes you to a place that needs to be filled in but it does not always let you enter the information. Sometimes a field really is supposed to be blank but the program won't accept a blank. I had to go through the Review 2 or 3 times before it finally took what I gave it.

Help function has deteriorated in recent years. Where context-specific help used to be available with a mouse click, now TT generally refers me to IRS standard publication or fellow users. The function for claiming tax credits for energy improvements is murky and lacking guidance as to which branch of the logic chart I should use to record a specific improvement. Documentation for state returns (in this case, Pennsylvania) is much less complete than documentation for federal tax returns. That has been the case for all of the 20+ years I've used TT. I understand why, but it's annoying. Overall, TT is still a solid piece of software, and I have used it exclusively to prepare my taxes for many years. However, Intuit needs to shore up their help function and supporting documentation.