I have used Turbo Tax Desktop on MAC for at least 13 years. This year's version is the one of the worst experiences I've ever had with software in my life. I tried paying the $25 fee for filing Arizona online and the program failed at that point. I did get great help from the support number, but we were still not able to resolve the issue and I had to end up paying the additional $40 fee for having it deducted from my return. I may try the free web version next year, but will never pay to use Turbo Tax again.

Your new user interface is totally unacceptable. I will never use Turbotax again unless you go back to the old user interface. You caused me about an additional 10 days to get the data manually into the forms with some belief that the data was somewhat accurate. I'm still not 100% sure. You turned an exceptionally good product into something that is terrible at best. I don't understand why you did such a stupid thing.

I purchased the TurboTax Deluxe Desktop Edition 2025, Federal & State Tax Return [Win11/Mac14 Download] product, which includes 1 state tax filing. However when I tried to file my taxes it would not let me proceed without paying $25 for state filing. This was already paid for with the deluxe product. How do I get my refund ?

I was disturbed that for the second year in a row I was unable to import my info from the prior year I found last year's .tax2024 document, but when i clicked on transfer, i just got a beep several times in a row. Ive been using TurboTax for decades and only recently has this function failed.

very disappointed in Turbo Tax Deluxe this year.. always getting the message to activate the license and will be using up activation codes... I've tried shutting off the firewall and virus protection, but that still hasn't helped... Regardless, I should not have to shut the protection off on my laptop to do updates...and to think it's March 28th and they still don't have this fixed is insane... your business reputation is going downhill the longer you leave this issue hang out there. I've also been a long time user of Turbo Tax with relatively minor issues in the past, but this year is a completely different story..

My wife and I have jobs and we get 2 W-2s and that's about it - so answering and following the questions here is pretty simple... just give your self 1 hour per day to do your taxes as I recommend that you read and answer every question... if you want to do it in one shot, it will take you about 3 hours.

I used Turbotax for more than 10 years. I usually print the returns and file by mail. This year I wan to try e-filling for both Federal and State but ran into issues and could not do the e-filling. The issue was the software asked for the zip code of the recipient which I provided correctly but the software could not continue and I have to return to my old method of printing my returns and file by mail. I paid $20 for state e-filings but because it was not able to complete, I wonder if I will get charged. If I do hopefully I can refund it.

We have struggled with getting proper selection between on-line and downloading to desktop. I initially thought that we had purchased desktop version. Don't know what happened but got to end of federal form and it did not save and everything was lost and we had to start completely over from the beginning. Very frustrating.

This is the twice that I have had to get a new computer to run Turbo Tax. That does not make me happy! However Your support people are absolutely wonderful. When there is a problem of 3 items not adding up show all 3 and make any of them changeable.

I have used Turbotax for over 20 years. This year has been a struggle as 2 topics (529 expenses and retirement distributions) that have worked flawlessly in the past suddenly had issues this year. This caused weeks in delay in filing taxes waiting for a software update for the 529 expenses (why was the interface changed?) and the retirement distributions error caused my e-file to be rejected. Hopefully, today's software update fixed the issue, but it is quite jarring to get a rejection notification and vague understanding of why and no obvious solution presented. Beyond frustrating.