I want my ohio state refund direct deposited, but I can not locate this option. I don't see any space on the form to enter my checking account # and routing #. The program help talks in circles and the directions tell me to use options not available.

When TurboTax starts up on my computer, it usually says "Update will take 5 minutes." Several hours later, it finally has updated all that it needs to change/add, and is ready for the user to begin utilizing the program. I have a fast connection rate with my computer ISP, but that doesn't seem to affect the rate of update from the program. It wastes a lot of time.

I've used TurboTax for years, but this time I ran into an issue that made the process unnecessarily frustrating. The program included a section related to certain Canadians who are not subject to U.S. taxes, which didn't apply to me. Several pages required input that was unclear, yet the system kept insisting I complete them. In the end, I skipped the section and it eventually disappeared, but not before it wasted a considerable amount of my time.

the decision to not allow computers with older software was very unfortunate. I see no reason Turbotax decided I must have a new computer to use your softare (on line software for taxes is just plain wrong all your information can and will get stolen). Further to this your software has a problem with HSA contributions. Not pleased with the last 5 releases of Turbotax, not sure your worth it anymore

This year was disappointing both online and desktop. The system has a major bug that won't allow entry of SSA-1099s. Tech support tried to help with the online version, but no resolution. I purchased the desktop software AND a Windows 11 laptop in order to use it. Very disappointing that TurboTax has stopped supporting Windows 10...I've been using this software for 15+ years and I did not receive any notice of the change. The desktop version suffers from the same bug in regards to SSA-1099s. I was able to find a workaround by going to the forms and manually entering the information. In addition, when I tried to continue the forms this morning, I received an error message, "Somethings wrong. Try going back to previous step" or something similar. I had to close the file and exit the software twice before the error message disappeared. As a long time user of TurboTax, I can usually complete my taxes and file is 60-90 minutes. I wasted 2 hours yesterday online and 90 minutes or so this morning. Features , Interface and guidance remain good overall (with exception of the bugs), otherwise I would have rated the software 2 stars at best. I assume the software is accurate: I guess the IRS will tell us since it is filed. VERY FRUSTRATING AND DISAPPOINTING OVERALL THIS YEAR. I should note that the online software tech support person, Jasmine, was polite and professional.

Product is easy to use. My only nitpick is that Intuit keeps trying to force me to use their on-line service, when I always want to use the desktop and they try to upsell to the higher-cost programs when they aren't needed. State return was only $20 this year, which I liked.

The new format for entry with "squares" for the different accounts to pick a square, then import or hand ennter is very non-user friendly. The sequence is select an account, select import or hand enter, then present the needed fields. It kept switching between the entry methods without m asking it to switch.

It was not clear when I purchased download version for 2025 that it was not going to pick up information from years of filing online. On top of that, it wants to charge $20 to send e file state return. Stayed on phone 3 times to get issues solved with customer service amounting to 2 plus hours. Even purchased a new laptop to get Windows 11 as advised was needed to download.

TurboTax has always been a great tool for me, until this year. I had numerous bugs and glitches. 1) Flag window was often frozen and would not allow a new flag and comment. 2) On the Other Returns and Interest Page the 2nd checkbox was pre-checked and II could not de-select it. I closed and reopened the app twice to clear it. 3)Huge amount of time to get the app downloaded. It kept pushing me to the online version. I'm very disappointed and I've lost alot of trust in TT.

TurboTax user for 25 years. Input screens seem to be getting so simple (dumbed down) that they are now confusing as to what data needs to be input. This leads me to question TurboTax's accuracy in calculating the various IRS forms. A first time user may not catch all of the nuances. All of the questions I had with TurboTax caused me to take longer to do the 2025 Fed taxes than expected. Several areas where state ID information is requested in 1099-R section. Texas not listed in selection screen as a choice. 1099-R data input did not place amounts into 1040 form where I expected them. Input was reviewed and found to be correct. Deleted input completely and re-entered information; amounts on 1040 form were then placed where expected. 1099-R RMD screen is very confusing. As a first time taker of RMDs, I have until April 2026 to take my RMDs. I actually took them in Dec 2025. The way the screen appears to be worded, it said I needed to input $0 as my RMD number for 2025. This makes no sense. I called TurboTax, they confirmed this was correct. Not sure what underlying screens or year to year RMD tracking is affected. Screen needs major wording clarification. Also, why is TurboTax updated every time I log in? If software updates change my situation after I've input data or filed my taxes, how is my filing affected? It still updates my 2024 version if I open it!