I have used turbo tax every year for 10 years without any problems, THIS YEAR it didn't submit my taxes altho it said it did. It needed an "update" before it did. But I wasn't notified. I thought it odd that I didn't get update notices, but got busy until I checked my bank account for the withdrawal and it wasn't there. Now I'm late. Changing tax formats now.

Good experience as usual. The only issue I did not get resolved or see the deduction for was the "Charitable Donation Deduction" for Non-Itemizers. I made $1500 in contributions by check or Direct Distribution from my qualifying retirement account. My AGI for 2025 Tax Year is $52,000 so I am eligible for a 0.05% credit ($1,500 - 250) of $1250. I did not see where that charitable donation was applied. Did I miss something on forms?

In many cases the screens for state taxes are different that for federal taxes. Also, additional popup windows providing help and guidance are presented in a font that is extremely small and cannot be enlarges by the user, at least on a Window 11 PC.

Everything worked except when I went to submit the taxes , it would not let me. On a 1099-R form box 14. I had 2,000.00 for State taxes. It said something like it can not be more than the distribution (don't remember the exact comment). I had no ideal what to do and I tripple checked the input I put in for the 1099-R. Finally I lost hope with Turbo tax and Googled it and found something about filling in box 16 (which was blank) with what was in box 1. What a lot of time I spent ......

Turbotax always walks me through the forms asking the right questions. It is easy to use, you can see what form you are filling out as it asks the questions. The more information boxes are helpful and simplify the explanation compared to using IRS tax code.

Unable to file the returns via email since Turbo Tax indicates the 8911 form needs to be filled out when no credit is claimed. So after bring charged for State filing of $25, I am instructed to file by mail. Please reverse the charge for the state filing!

The text is very small and hard to read. There is no way to enlarge it. Had to take a pcture on my phone or use a magnifying glass. Very frustrating. Also I had great trouble with filliong out my 1099-R info for my teacher pension. Kept getting asked to do a Simplified line 3 -- It assumed I was entering a purchased annuity. I spent a lot of time trying to figure it out because TruboTax wouldn't let me file even though it didn't pertsin to my 100-R pension. I had to delete the form and started all over again before I could file electronically. SO FRUSTRATING!!!!!!

I have no qualms about the accuracy of Turbo Tax as a tax preparation software. However, this year two "new" things presented. First, when I tried to download the software as I have over the years, it tried to put me in an online tax prep portal to put my info in their cloud-which I did not want. The software was cumbersome to get around that so that I could just prepare and file as usual. The second was a "refund processing fee of $45 to have the $25 State filing fee be taken from my federal refund. That was not disclosed until the very end and had I known I would have just paid with a credit card at the outset. Instead, I had to back out and figure out where I could proceed to pay the $25 with a card to avoid the $45 fee. What a shady practice. Not happy. I may not return next year after at least 15 years of using Turbo Tax.

On my credit card I was charged 2 to times for what I owe the us government that would be $1027.00 plus $28.00 for processing fees. now multiply that by two. on my credit card That would be two transactions $2110.00. there were two errors according to this program/app INTUIT.. and it kept asking for my credit card each time I fixed them. how do we fix this, so I DO NOT INCURE ANY ADDITIONAL INTEREST CHARGES ON MY CREDIT CARD. WHO DO i CONTACT TO FIX THIS.

I went through the whole process in a day and a half, without much trouble. I've been doing taxes for 50 years, mostly with TurboTax. However, today you tell me now that my federal filing was rejected because the AGI wasn't correct. It sure was! I can show you several other AGI entries on the Federal forms from last year. EVERY ONE IS THE SAME AS WHAT I HAVE LISTED FOR THE AGI. THE NUMBERS ALL MATCH! YOU NEED TO FIX THIS.