Using the software is very easy. However, installation process was difficult. It constantly connected me to the online process when I had purchased the desktop version. Additionally, sign in to the Turbo Tax/ Intuit site was impossible for me. Simplifying these two areas would make this a great expeerience.

Twice this year, on two different occasions, Turbotax tried to sneak in an extra $45 fee as I was getting ready to pay to efile my state tax return. If you accept their suggestion to pay by deducting the $25 efile fee, Turbotax automatically adds in a "Premium Service" which tacks on the $45 fee!! You have to go back and look real closely to see that you can skip this "Premium Service" and the $45 fee simply by paying with a credit card. This sneaky fee is not a good look for Turbotax!!

I could not file my federal and state taxes electronically, due to a programming error. I could not file my daughter's federal and states electronically, due o a programming error - after I paid for e-filing. the program ought to have confirmed e-filing success before finishing the processing of the credit card. after I entered direct deposit information for NJ, I was informed that NJ does not use direct deposit for partial year. that should have been captured BEFORE I entered the information.

I had a problem with a couple of pages that would not let me enter data via the keyboard. I worked around it by going to the applicable form and entering the data there. Wasn't a big enough deal to contact support (not real user-friendly method). But your programmers should have detected the issue before releasing the product.

Very archaic interface that hasn't improved in years. Poorly organized help function. Unable to sort my investments by different categories which took enormous amount of time to complete the Capital Gains forms. TurboTax has the information about when a security (stock) was purchased but will not populate the line items with it and requires a user to manually sift through transactions which is very poorly architected in this day and age of AI.

It gets a little confusing with the the few attempts that turbo tax keeps trying to get people to buy additional services . As such, my daughter accidentally clicked the $45 premium, but we couldn't figure out to back out of the charge. Hence she paid it. Your confusing interface led to scamming the money from us. Yes, whether it was intentional or poorly design customer interface, it was a scam that you were not intitled to have. I expect better from you!

I was able to successfully complete and file my Federal and State returns with TurboTax but it was not easy. I was prompted to correct errors several times but it was very difficult to figure out how and the instructions were not clear or easy to follow. I had to use my best guess about what to do and hope for the best. It took almost six hours to do both returns, almost double the time TurboTax said it would take.

I found the product at times confusing and nonsensical. Example: after downloading info from my mutual funds, why did I have manually type in much of it, since the all the info had presumably been downloaded? And how to properly account for the foreign taxes credit was unclear, and I'm still not positive that I handled it properly.

Turbo Tax performed superbly. My only real challenge was importing information. Also, the option to take a photo seemed inconsistent. By that I mean sometimes it gave that option and at other times it did not. It didn't offer the option on some W-2s and 1099s.

Navigation is STILL horrible. If you need to check "continue", you have to scroll to the bottom of the page. Put "continue" at the top! Forms do not save answers, especially if you check "none". When you go back in to review, the box is no longer checked. Printing is terrible. There is no way to print the return without certain pages, like vouchers. This review page is a pain-you have to type very slow or it drops letters! I will be looking at other programs next year!