Life expert is very patient ! But our tax return is very simple and straight forward, don't need expert's help in the past. This year the new software made some new changes which made the easy filing more time consuming and not user friendly at all especially for senior people !

Much easier this year to find and download my software. Kudos. I needed help once. I had a problem with info transferred from my investment company. The data transferred, but then Turbo kept asking for a piece of info that I didn't have or need--it didn't apply. No matter what I did, Turbo would not let me continue. I deleted the imported data. Then I reached out for help and Yasmine (who was wonderful) helped me get past the gatekeeper. Simple once I saw it. However, the basic problem is there--I can't use the import data feature.

I have used TurboTax Deluxe for many years. My taxes are relatively simple. After I had filled out all the info for e-filing, it wanted to check something, then it took me on a continuous loop that didn't answer anything. I just had to leave it for a while. I had visions of having to start over. It was very frustrating. When I came back it finally let me e-file.

Problem with accepting credit card that had expiration date of 9th month. I had to use someone else's card to get my taxes filed. Next I could not get the 1099-G for Colorado Dept of employment and labor to accept the CO abbreviation. So I had to call the Turbotax help line so I could get my taxes filed.

I have used TurboTax for over 10 years and have always given it a 5 star review. This year I was very disappointed that It's deductible was not included. I have used it extensively in the past and it saved a lot of time. What was provided with the program this year I found to be cumbersome and unusable.

This year when I downloaded my Turbo Tax 2025, I was given the option to do the online version which would have saved my $20 state filing fee. I was never comfortable with the layout of the online version and then when I was ready to file, the online version had all of my banking info but didn't have the info, AGI, etc., I needed to file my 2025 taxes. I had to go back and download my 2024 return and transfer everything I had done online to the downloaded version. Filing my taxes with Turbo Tax this year was not a positive experience!

I love this product. I can't imagine using any other tool to file my tax returns. With that stated, I do have an issue with the programming. It seems as though every year during the final reviews prior to filing, that an erroneous item pops up and require attention. This year it was demanding that I provideEmployer information for Schedule UE(unreimbursed job expenses). This obviously made no sense as neither my wife or I were employed at all. Consequently, I had to enter "dummy" data to satisfy the program and enable filing. This seems to happen nearly every year. It's not always the same issue, but always something annoying like this.

It took me 30 minutes to figure out how to purchase and download Turbotax. This was both one for MAC and one for Windows. I DO NOT want to use the online version. Please make it easier. It is almost like you are trying to prevent me from using the download version.

Had to call tech support activation screen kept spinning. closed turbo tax then opened again and it worked. Becoming harder to activate too many hoops to jump through may switch to H&R block next year. using turbo tax since eairly 2003. You got my money so don't make me run a triathlon just to activate it . Or go back to the disk or a flash dive. Simplicity Simplicity is the key!!

I have been a TurboTax user for over 20 years, but this year's experience has been extremely frustrating. The CAPTCHA login process was unnecessarily difficult and poorly designed—I ultimately had to contact support, and even the phone advisor agreed it was a confusing and unpleasant experience. This should not be happening with a product of this caliber. I am also increasingly dissatisfied with the ongoing push toward online-only functionality. I do not want my financial data stored or managed online, and I strongly prefer to keep everything on my local computer. If TurboTax continues to move in this direction and limit offline usability, I will seriously consider switching to another provider such as H&R Block. At this point, it feels like long-time users who prefer a traditional, local software experience are being overlooked. I expect better usability, fewer barriers to access, and more respect for user preferences.