Cons: 1) Doesn't work with Windows 10 2) some poorly written question that are either double negatives or combined questions that are confusing. 3) nag nag nag for more money! 4) always returns to main menu after each stupid thing, so you have to scroll all the way down to click continue. 5) when you have more than 1 distribution from the same financial institution, you can't tell which is which. it would be nice if they had more identifying descriptors. when asked why you don't want to use their online version, they only allow 2 responses, instead of multiple. Pros: 1) only system that works with Merrill Lynch. Otherwise I would use H&R Block. 2) Used to love turbotax. Wish I still did. 3) At least it pre-populated my info properly unlike last year.

Software worked less well this year than previous and had more pushy ads. In particular, I found the instructions less clear in a couple places and it made a potentially costly mistake with my broker's uncovered securities by assuming a 0 basis cost, which should warrant at least a notification like in previous years.

I have been using your software for more than 30 years. The upselling features that have been added in the last several years I find annoying. Also when paying for the state from the Federal refund I was FORCED to pay the $45 Audit Defense which I did not need. It was not clear in the software screens how to avoid ths. I find this to be predatory.

It was more difficult than previous years to follow instructions and input figures. I had 286 separate stock trades last year and I had to go into to all of them and select if it was a digital asset trade or not. This needs to be fixed. It was extremely time consuming to check all the boxes. There should be a box/option so that I can select a global fix instead of individual, or digital trades must be reported differently by the financial institution.

Over the past few years there have been situations where I have been able to access the forms and edit them. This year there was an issue with the Canadian Pension. Even though I kept clicking NO it asked for info. I think that finally got fixed. I found it very frustrating.

Have used turbotax for many years and have found the interface is becoming less user friendly than previous years - example: when correcting errors I would hope that I could click on error message and be connected with error. I hate the constant attempt to up sell - I feel like I'm a car dealership - and being sold undercoating and some kind of exotic wax treatment after the sale has been made

still better than paper, but the product has lose needed functionality. loss of "it's deductible" is likely a deal breaker for next year. This process of entering charitable deductions used to be seamless. Now it frankly sucks. The user experience sucks when you have to enter many donations of household goods to one charity. Even simple things like multiple cash donations of the same amount are done differently this year. I'm disappointed.

I have been using TurboTax software on my desktop, now laptop, computer since 1996! It was always reliable and easy to use EVERY YEAR! Over the years I've had to file simple and very complicated tax returns and TurboTax handled it all. Until this year. I downloaded the 2025 tax year TurboTax program and it was incredibly "glitchy". I kept having to restart the computer when it got "stuck". Then I had to uninstall and re-install to escape from a State Tax loop, then when I got it going for my state, it wouldn't accept a credit card to pay the $25 fee for electronic filing. The program froze with an error message to keep trying again, and I did several times. Finally I gave up and printed my State return to file by mail. I'm so disappointed in the program this year! I'll try again next year, but please fix the problems. Thank you for such good service and product over the years before this!!

I've been a loyal TurboTax user since probably 2011, and for good reason. Overall, TurboTax has always been easy to use, fast, and accurate. Granted, I do not have a very complicated tax return most of the time: 1040A with the standard deduction so I cannot speak to how TurboTax works for really complicated tax returns. But I have always had a good experience, even the year I moved and changed jobs and had to file in three states and deal with an HSA and an FSA in the same year. My only real gripe this year was some aspects of the UI. I usually use TurboTax on Windows OS, but switch to MacOS this year. And I did notice that the "next" button was constantly "jumping" to a new location on the page as I used the application depending on how much information was on the page. I do not remember having that same experience on Windows, but I did notice that the UI on macOS seemed more utilitarian looking? I can't explain it well except that on Windows the application seems to have a more polished look overall and on Mac its sort of bare feeling. I did also run into one technical issue with importing last years tax return. I had to put my return into a specific directory just to get it to import. Even though there is an option to find the file manually, the import button doesn't actually import it. And no error messages pop up. It just does nothing. The buggy import and UI layout are the reason for the 4/5 star rating. Otherwise, this is a 5/5 application.

My navigation throughout the process was easy! I applaud Turbo Tax for their accuracy and expertise. And I just signed up for their Tax Advantage program which automatically emails a downloadable product in November which includes additional features for free!