Your user interface has gone from very good to almost unusable. Unless you go back to somethng more like the old user interface, I will not procure Turbotax for next year. Your changes added a huge amount of frustration and days of unnecessary repetitive work. I finally resorted to using forms, I can only hope I got it right. I have used TurboTax for the past 20 years (maybe longer) and in one year, you destroyed the trust I had in you.

I've used TurboTax for many years - probably more than 25. This year's version was much more difficult to follow than previous years. Some of the links related to needed corrections did not work and it seemed to be impossible to return to the forms that needed to be corrected. Additionally, this version seemed to be too focused on upselling the user to purchase additional products. In several instances, they seemed to try to trick users into purchasing extra services.

TurboTax handling of HSA excess contribution, removal, 1099-SA is utterly confusing and wrong. Sometimes 'last year' refers to 2024, and in other places 2025. TT adds to income even when excess contribution had been withdrawn prior to tax filing deadline of the previous year, and tax on that had already been paid in the previous year. I had to manually fix the form. A small item like this held up my progress unduly in completing the tax return.

It mostly was simple and good, but the nags for upsells are slightly annoying. A few prompts were also slightly confusing but thankfully I ran into no issues. forcing windows 11 though on it's own deducts a star regardless, since I had to wipe my computer just to file my taxes. Better than being completely forced online or on a subscription. (which is being pushed too)

The software itself is fine, but given how Big Tax (i.e. TurboTax/Intuit) is the reason why taxes are so difficult to begin with, I can't give it higher than a 3. They waited until the very end of the free file I worked on to tell me I made too much in interest then made me get the Deluxe, which doesn't even include state! It's beyond absurd. Even so, I used to be able to print the state return and mail it, but now they won't even let me print the return. Stop being so greedy and at a very, very minimum, include state filing in the already too high price of ~$60.

Guidance in some areas could be improved such as what part of auto insurance is medical and where to find it on the policy. In some cases, it is necessary to go to the internet to find answers to certain questions. Also, sometimes one gets a message that Turbo Tax does not support a particular document. This can be frustrating for a homeowner who is not a business owner.

What is this ongoing issue with the "Canadian Pension Plan" that was never input through the menu but keeps showing up on the 1099 R page. It will not go away cannot delete. Followed online advice of other individuals to clear out the issue to no avail. THIS NEEDS TO FIXED!!!!

I love how turbo tax always makes things easy for me. I had an issue since I didn't file a return from a previous year. I called to talk with a representative and they were super helpful. They literally stayed on the phone with me until I was comfortable to move forward on my own. I am for sure using Turbo tax again next year!

Been using TurboTax for decades, literally - since 1984 It continues to be accurate, with great guidance through the steps. It has covered my taxes through business ownership, straight employment, contracted consulting and now retirement (and Pickleball Coaching earnings). It guides you through everything you could ever need, and online help, including live-person assistance is available. Easily imports my data from last year, and reminds me of past income and deductions so I do not miss a thing. TurboTax is the best!

Program was horrible. Wouldn't allow me to transfer my docs from last year, kept dropping info, kept skipping sections. Horrible experience and I have been using your product for years. The topper was when I got to filing my taxes and, even though I paid for the free state, I kept getting a fee at the end. Called to find out that only the download was free not the filing. False advertising as far as I'm concerned. We have always gotten a free efiling for one state and then we paid for one after that. VERY negagive experience.