We have been a tubo tax user for at least 10 years. Probably closer to 15. This is the first year I've been disapointed with the program. The way the interface was worded this year compared to previous years was bad. The wording made things way harder to understand. Not sure if it was AI generated or what happen, but please go back and look at previous versions and fix this problem.

This years product design is bad. Using the box approach has led to mistakes. Last years program was better. Any downloads from financial houses led to double entries if one was not careful. Wells Fargo was terrible since each entry had to be redone for each step.

This is an adendem to my original comments below. I am very tired as to getting IRS rejects four times regarding the AGI and everything is correct. Thanks for everything. I haven't done my own taxes since 1995 & was a little apprehensive. My brother-in-law has used your system for years and said to me "You can do it!!" So I said Ok and bought the Program. Everything worked out fine and answering the questions made the process very easy. The figures basically matched my return from last year from my former Accountant except for the entry amounts differing due to income/expense changes. Thank you. Everything was great!!

For the first time I used the OnLine version of TurboTax instead of the Desktop version. I found it to limit my ability to actually understand the transfer of information to the Forms. As such I had questions about my return that couldn't be asked or answered without looking at the Tax Forms. The only way I could look at the tax forms was to indicate the return was complete and put out a PDF of the forms. Once I stated the return was complete, the OnLine version wouldn't allow me to make changes unless I I stated that I needed to amend the return. After several hours of trying different work a rounds, I finally gave up and found a way to transfer the current OnLine version to the Desktop version. Then I was able to make changes and understand what I was doing. AS SUCH, I BELIEVE THE ONLINE VERSION NEEDS WORK BEFORE IT IS READY FOR EVEN TRIAL WORK.

Most of the steps were very easy to understand, especially with the additional information that you could click on. Federal and Colorado sections were great. The only issue I had was that the DC filing questions were a vague. I specifically didn't understand how to separate our deductions and how Turbo Tax got to the total DC deductions amount. There was almost zero explanation for any of those steps. I ended up having to ask chatGPT to explain it for me. The user interface was very clear and well organized. The refund running total at the top was very helpful, as well as the tabs that allowed me to see where in the process I was working on and to move between sections without having to use the back button.

I have been using TurboTax for over 25 years....I feel the "user friendliness" has declined somewhat over the last several years.. I ran into a problem with e-filing whereby it said "Your Transmission Didn't Go Through"....the instructions that followed were vague...told me to go online select "check for updates"....I signed into Intuit online and could not find such. I called a friend who also uses Turbotax and she said to close the desktop software and restart it. I did so and then Turbotax came up with pop-up to check for updates. (It had not done so when I first started Turbotax and subsequently spent hours inputting my data.) The updates downloaded and the e-file step finally worked.

TurboTax handling of HSA excess contribution, removal, 1099-SA is utterly confusing and wrong. Sometimes 'last year' refers to 2024, and in other places 2025. TT adds to income even when excess contribution had been withdrawn prior to tax filing deadline of the previous year, and tax on that had already been paid in the previous year. I had to manually fix the form. A small item like this held up my progress unduly in completing the tax return.

Been using TT since 1998. A generally excellent product. The only thing I've ever found that needs to be fixed is how you handle personal use of vacation rental property. For example, if I use my property for 5% of the total rental days in 2025, TT assumes that same 5% personal use (and 95% business use applies to all past years. Not so. in 2024, my personal usage may have been 6% and perhaps it was 8% in 2023. TT's assumption that personal and business use percentages are the same every year results in errant calculations of depreciation. I realize this is all fixed in the final year of depreciation, but TT's method of handling this is wrong.

Program is cumbersome, has lots of bugs, has constant huge sized updates taking up way too much space. If I could complete and submit my tax return two weeks ago, why can't I file today without installing a 350MB update? There are also several things TT doesn't ask me about that I have to initiate on my on. My return was rejected because I wasn't prompted to input my 1095-A information. This should be a standard question. I use QuickBooks Online and the process for importing my QB data into TT is laughable. Especially considering Intuit owns everything and could prioritize a seamless integration if they actually cared about or listened to the needs of the consumer. After all the effort required to import data from QBO, every year there is missing data in the QBO data file. I don't even waste my time doing this anymore. There should be a one-click dialog box to directly export to TT from QBO. There's no excuse for this process being so onerous.

Extremely disappointed by TurboTax Illinois return. It forces me to use incorrect name and SSN for a grantor trust K-1-P. I won't use a beneficiary name and SSN (this is not what the K-1-P from the business shows!) and because of that, efile cannot be done. Yet I was charged for efiling state return. And when I tried to discuss with someone, I was not allowed unless I sign up for an expensive Expert package.