I'VE USED YOUR SOFTWARE WITH NO HICCUPS FOR YEARS BUT NOW THE INABILITY OF YOUR SOFTWARE TO BE COMPATIBLE WITH THE IRS "IP PIN" IS A FAILURE ON YOUR PART OF EPIC PROPORTIONS!! YOU MAY HAVE LOST A 20 PLUS YEAR CUSTOMER, NO THANKS FOR THE INCONVENIENCE...

Have been using the product for about 20 years and feel comfortable with it. However I tried to use the online version as suggested, but was not able to resolve the "errors" it was presenting to me (could not find how to get to the forms directly ?). So I had to start over again with the desktop version and successfully filed the return.

very disappointed with not being able to efile through first try. There was no issue on my side and your software wasn't able to identify the issue. As a result, I used up my five efiles very quickly and weren't able to efile taxes for my family. I'll reconsider using turbo tax next year

Too many glitches entering data this year. It took 6 tries to get my credit card information to be accepted. I needed help in filing a second return plus the second return lacked the persons ID on the starting screen. Somehow a third return was entered with $0 and couldn't be deleted. I have been using TurboTax for about 15 years and this desktop software had too many bugs!

To some extent, TurboTax seems to have gone downhill, but that may be due to the emphasis on doing work online (which I won't do). Given the complexity of the tax rules, Turbo Tax does a good job of walking through the items. However, it didn't properly import last year's documents, a review of the paperwork showed I had to go back and clarify something, and filing electronically require shutting down and restarting (unsuggested). Help is now online and not particularly useful.

There were a few issues with 2025 Turbo Tax. Opening a new section resulted in several error messages BEFORE I had entered any information. TT kept insisting that my pension is Canadian, but it is not. State return didn't populate until I exited the program and restarted.

Doesn't seem as easy to use as in previous years or maybe I'm just getting older and less tolerant of this crap. I've been using this software for over 5 years so when it asked me to calculate last year's taxable SS benefits for some idiotic calculation, you would think the software could have done that for me. I mean the records are on the same computer. Less helpful and more work!

I miss the old table/feature which helped to assess amounts for charitable donation items. That was very useful and much easier than the currently available process--hate the new process. It's difficult to find the correct items especially if you have a variety of items. I had to try multiple times with different names to find the right item for my donated items.

Forms list is inconsistent in naming of files. Worksheets ask questions in a different order than the order on the form. Questions fail to include the line number to which the data is used. When looking for a source of information on a Line, there may be multiple forms as possible sources. Sometime a Dollar amount is listed. This is helpful. Otherwise, please indicate which form(s) are the source of the information.

Annoying interface. It's distracting and a bit misleading. Can cause user errors. Also, I don't like that I must have a TurboTax account to create my tax return. I don't want TurboTax to keep my personal and financial data on file so they can sell it or share with others like Rocket Mortgage.