Initially I tried the online version. It was so confusing that I went back to the download version. I paid 80 and it worked great. Please do not discontinue the download version. It seems you're pushing people towards the online, and its questions are vague and if you click one thing wrong you have to search back, back, back. I spent 3 hours on it. It took me less than an hour after downloading to my computer. I give the download version 5 stars. The online version zero.

I still like TT a lot, and have never had a problem, but some of the recent style or format changes over the past three or four years have made it a less user-friendly program, IMO. I like the way it walked you through the steps about 4 - 5 years ago, vs. the way it does it now, where one has to choose what to work on next. What If I don't know what kind of income a particular document represents? In the TT of a few years ago, it seems like TT guided me through this without me having to select a bubble on a chart to take me there.

I feel Intuit is trying to move customers to the on line version, I did not care for the jumping threw hoops to get to the desk top product I for one will not use the online version ever. I an old and don't like change been using Turbo Tax for a long time and want to keep all me records the way I always have kept them. Just my two cents worth. Thanks Doug

Most of the steps were very easy to understand, especially with the additional information that you could click on. Federal and Colorado sections were great. The only issue I had was that the DC filing questions were a vague. I specifically didn't understand how to separate our deductions and how Turbo Tax got to the total DC deductions amount. There was almost zero explanation for any of those steps. I ended up having to ask chatGPT to explain it for me. The user interface was very clear and well organized. The refund running total at the top was very helpful, as well as the tabs that allowed me to see where in the process I was working on and to move between sections without having to use the back button.

Feedback report: found software problem with 1040X. It did not report column A original amounts correctly. Even though the page "Your Amended Return Summary" showed the correct original amounts, it did not print that on 1040X. Instead it picked up numbers from an earlier draft version. Unfortunately I did not catch that until after I electronically filed so now working on a second Amended 1040X to correct it. Doesn't look like I can just efile the Federal without the State again. So may have to paper mail it in.

I originally began using Turbo Tax on a Dell PC back in 2006 (for Tax Year 2005). Two years ago, I transitioned to a MacBook Air. I have since noticed that the Mac version of Turbo Tax seems to be more cumbersome to navigate and the text is smaller and harder to read. (My opinion is that the original program's conversion from PC to Mac is sloppy.) Also the elimination of being able to purchase the program on a CD is disappointing. (Downloading the digital version is way more complicated than it should be...given the current technological advancements that are being made.)

Until this year, I LOVED TurboTax. It was easy to navigate, and instructions were clear. This year's version is so bad that I am fairly certain I will cancel my enrollment. I am forced to mail my state return, as Turbo Tax is trying to force me to enroll in Audit Defense, even though I declined and removed the form from my federal taxes. The many offers to upgrade or do online or do things I don't want to do are wasting my time. The system is glitchy, and I had to seek help to solve a number of problems. I've wasted more time than I wish to disclose.

I use Turbo Tax because I have used it for years. I feel like the in app ads get worse every year. Several prompts to try to get me to upgrade or add on services during the process. I paid for the product I needed, I don't want more ads from you during the process. It also seems less reliable than before and doesn't seem like it wants the lowest assessment automatically. At one point it assessed a penalty and then asked if I wanted to do more work to see if it applied. Then it asked me to enter information from last years return to determine it should not be assessed. WHY? I used Turbo Tax last year, I imported the file at the start of the return, the application had everything it needed to make the right choice without me having to look up and manually enter my info from last year. Also, you need better feedback when external imports fail. When attempting to bring in information, it kept telling me to check my login info. Finally I went to the institution and figured out that I needed to enable third party sharing on that side. It would have been useful if the error message said "If you are certain you entered your information correctly, check your account settings to ensure third party data sharing has been enabled." Additionally, the same section does not make it easy to link multiple forms (like 1099-INT and 1099-DIV to a single source when entering them manually. It only lets you select one and says it will ask you about the others later, but it doesn't and then if you try to enter them as an "add" it doesn't let you pick the previously entered entity. I feel like the product is not as reliable as it used to be.

For the most part I found doing my taxes fairly easy as most entries were pretty self-explanatory. However, there were some entries that were not and even when they had a help or explanation button, I still needed further explanation. I found using Chat GPT offered more in-depth explanations which was needed for me to feel confident in the entry.

When I fin if ished my Federal and NYS returns I was given the option to have my Federal refund mailed to me and you transmitted my return with that info. I have now been notified by IRS that they stopped mailing checks for Refunds at the beginning of 2025. I now have jump through hoops to verify my identity to IRS to give them my bank account info to recieve a direct deposit. This all could have been avoided if your software contained the correct up to date information. As a long time user of Turbo Tax I am extremely disappointed in this years version.