I had several problems getting the proper answers because the amount of money for 2025 was only about $400-$500 more than I made in 2024 but I was told that my tax total was about $2300 more and I would owe nearly $2000. I got in touch with Tiffiny and there were several multiple choice line changes made because I didn't understand the choices.I ended up with a 41900 refund. I never had any problems in previous years. but this years Turbo tax was not user frendly.!

Please knock it off with the hidden fees, constant updates and installations that kept interrupting my filing process and changing my numbers, and advertisements on every video I watch or tucked between the pages of every file. I don't want to have to explain things I don't remember doing and now isn't the time to induce me to make purchases--I'm paying my taxes! I need to see that I'm saving money or getting some back! Otherwise, thank you, this was easier and cheaper than hiring someone.

I have used TurboTax for the past several years and have been very satisfied with it—but not so much for my 2025 return. Using the chat feature to find help for specific topics/questions was a frustrating experience, almost always resulting in a waste of time/effort. After several hours of preparing my 2025 return using TT and finally at the point of e-filing, suddenly I was asked for 2024's AGI and had difficulty easily locating that one piece of datae. Somehow the TT software did not seem to me to be as intuitive as it has been in the past.

We have always needed more information about the PSO benefits, as we are BOTH retired federal peace officers who should be eligible for the 3,000 deduction, but we cannot tell if we only receive one deduction , or both, and there's no guidance regarding this issue. In the past when i looked it up it appeared we could both take the deduction if we both met all the criteria regarding health insurance costs, but there is no turbotax guidance on this matter. And, need guidance on how to figure out of the PSO is given and how to calculate it to determine that. Although thank you for making the program easier to enter this information about the PSO and that we no longer have to re-enter it over and over each time you come back to it, or when you go out of that area than back in and out, having to re-enter it every time..

I have been a long time user of Turbo Tax, I always find it easy to use, accurate and full of the features I need, This, year, however, I really missed the It's Deductible feature as well as the query that broke down monthly contributions. Would love to see them added back for future versions. It's Deductible was an essential tool in breaking down and itemizing deductions to Goodwill, etc.

I submitted my taxes but it got rejected because I inputed an incorrect Federal Indentification number. I corrected it and resubmitted the rejected tax return but I had to input my credit card information again. If my taxes are accepted, will my credited be charged the second time?

I have been using turbo tax for close to two decades. It's easy. However, this year I had an issue transmitting my return. I called turbo tax and spoke with Kashe Emma. She was so kind, helpful and understanding. Not only did she help me, she reassured me that everything would be ok. Her calmness helped me calm down. Kashe is a real gem. Her customer service is excellent. She truly is an asset to your company. She deserves a pay increase. Give her a pay increase.

New format makes it difficult to navigate. Deleted my 2024 Turbotax then told me I already had a key so would not even let me reinstall. Deleted last years titles of investments if not filled out immediately. Hopefully I had all the paperwork to repopulate. Demanded three digit code for state license document even though i have a temporary without one. When it said it would assist transfer for new computer sent to general help screen where incorrect assistance was first to be found

After I imported from Charles Schwab with multiple accounts, I selected the missing one ONLY to download. It wiped out the already ones which were downloaded earlier even they were updated. Should there be better interface for a user to control what ones to keep or reloaded.

The best part was communicating with Turbo Tax helpers - Jeremy and Maria. There were parts of Turbo Tax 2025 that just didn't seem user friendly, but then again maybe it's because I suddenly became 81 years old!! And changes in technology happen so often. So...I paid $60 to talk to the experts. Thank you.