Initially I tried the online version. It was so confusing that I went back to the download version. I paid 80 and it worked great. Please do not discontinue the download version. It seems you're pushing people towards the online, and its questions are vague and if you click one thing wrong you have to search back, back, back. I spent 3 hours on it. It took me less than an hour after downloading to my computer. I give the download version 5 stars. The online version zero.

I had just about finished my Federal return when the program locked up. I waited for the spinning wheel to stop but it just did not. I had to force quit the program and all of my data was lost. I would recommend that for the desktop version that Turbo Tax would put a BOLD reminder to save the progress as you go along. Even better would be to auto save every few minutes.

My return got rejected. Why? It was because I was missing my IP PIN. There is a reason I do the step-by-step filing, so I don't miss inputting any information. ADD IT IN! I need to be able to file my taxes in period of time and not have to go in again to "correct it". I might as well do free file with the IRS. What is the point of your product.

3 major complaints: 1. Slow rollout of full functionality. My Macintosh desktop version even had an update today, March 19. I was unable to use Turbotax to calculate my Jan15 estimated tax payment. 2. Minimal/nonexistent error messaging. As an example, I was unable to enter data on Form 5805. It would have been helpful to get a message such as "this entry is computed from Smart Worksheet xxx" or "this form is not required" or "override is not possible" etc. 3. Paying $25 for each state return is expensive for our household of 3 tax filers.

I had trouble due to the estimated tax payments from 2024 being carried forward to the 2025 return an I did not catch it until after 2025 was filed. I had to file amended returns for both the Fed and State. Also the 1040-V had $427 printed when the amount due was $900 after the estimated tax payment was corrected.

TurboTax is generally very good, but it has a significant weakness for people like me who are retired and living off our investments. My returns for tax years 2023, 2024, and 2025 all had problems related to using the "annualized installment method" for calculating whether I had paid my estimated taxes correctly or not. All three years, Turbotax calculated that I owed a significant penalty for underpayment of taxes, and gave me *no warning* that it had put that penalty onto my 1040 form. If the software had warned me that it was adding a penalty, and suggested that I should go through the TT process for assessing underpayment penalties, I wouldn't have had to file amended returns after discovering the problem. Furthermore, in tax year 2024, TT didn't fill out the Colorado estimated tax payment form (form 204) correctly, which led to Colorado penalizing me, and me having to go through an appeal process.

Still has an aging clunky interface, e.g., returning from work on a section comes back to the top of the previous page instead of back to exactly the same point of initiation. also, there is still only a coarse association between the step-by-step view and form-view: the flow between these views should be much smoother and obvious. In fact, a complete re-write of the GUI to modern layouts, features, and views is getting more & more past due.

You make it very difficult to mail in State Taxes. I owe a few dollars so why would I want to pay $25 file electronically when I can mail my check for less than a dollar. I always E-file Fed as it is included. Make it easy to get to the "print for mail" option.

I have been using TurboTax for about a dozen years or so, and I obviously think it's pretty good or I would have tried something else. But it's not perfect, so hopefully they don't take their foot off the gas. I do like the step-by-step approach. This year I had some difficulty entering the info for a home refinance --- I think they need to clean up that section to allow for ALL POSSIBLE SITUATIONS. It can get complicated, so that may be a challenge, I don't know.

Even though is a waist of time, given the fact I have reported the same problem in previous years WITHOUT resolution. I have used TurboTax for over 25 years and the biggest problem/disappointment/inconvenience in every year is the product's failure to import my 1099R information from previous years. As the principal taxpayer (first on the form), t imports my wife's information. EVERY year I have had to re-enter my information, even though that information has not changed in over 20 years. This is unacceptable. Intuit's failure to address to correct this deficiency is indicative of corporate apathy regarding customer satisfaction. My wife tells me that I must insane: repeating same constructive criticism year after year and expecting a different outcome.