For the third or fourth time in 20 years, a software glitch forced me to spend time on the phone with an expert. These are timewasters. Since it happens too frequently, I am forced to consider another way of doing my taxes. The person I worked with was excellent. That saved me from having to go through the whole thing with another software package.

More confusing this year than other years. I had some issues with things showing up on a worksheet, and there was no obvious way to fix the problem or get out of the section. Also, a lot of pages do not let me use my finger to scroll the page (only the narrow scroll bar) and many things are just barely below the bottom of the page, always requiring scrolling, like the help section needing me to scroll to get to the box where I type.

Well Turbo tax seems to be pretty good so far, I am use to using a program like this I have been working for a Tax company for 4 years and it i very similar . The only things that threw m here was you all required us to have our AGI from previous year to File. I think that is wrong my company I work for Don't Do That. I of course had to go on IRS.gov to get 2024 AGI.

I have been using TurboTax for years and this has been by far the worse time I have had using the program. First of all it took several hours to download the program and then it took several times of entering the same information to finally get the program to save it. I felt that the program was less user friendly than in the past.

Lower the heavy push on trying to sell all the extras. Too much and very distracting. Also looks like you are pushing hard for the $25 charge to e-file state by making it difficult to print state for mailing after e-filing federal. You have a good product, but I'll switch to avoid all the sales crap. Taxes are stressful enough. Don't add to it!

Online search was bad. Could have been how I asked the question. l though I tried using keywords to direct it. Online or AI allows for no deviation to find anything. Either you use the exact vocabulary the system knows or forget it. Not all people have college degrees. Called and got a wonderful person to help me. She helped me get my taxes transferred.

TurboTax used to be an excellent product for 'normal' taxpayers. I no longer think this is the case. If I wanted to consult with an accountant I wouldn't use TurboTax, yet the product is headed towards that very eventuality. Make it easy for the average taxpayer and stop trying to sell 'professional help'. It used to be a GREAT product that I used to highly recommend to friends; that is no longer the case.

Turbo tax was much less intuitive than last year. It was difficult, for example, to correctly input our pensions as non taxable for the state. I did not even see that as an option. Finding help info for the software was not simple at all. this is a change from previous versions.

I have been using TurboTax for about a dozen years or so, and I obviously think it's pretty good or I would have tried something else. But it's not perfect, so hopefully they don't take their foot off the gas. I do like the step-by-step approach. This year I had some difficulty entering the info for a home refinance --- I think they need to clean up that section to allow for ALL POSSIBLE SITUATIONS. It can get complicated, so that may be a challenge, I don't know.

Did not engage with a Turbo tax live expert. Was not going to pay that much for justifying what the government has stolen from me. I do not like the push to doing my taxes on line. If I say I want it on my desktop then that's where I want it. Just got done trying to find out status of my refunds. Took me 20 minutes and the help button to finally get there. Why wasn't it there when I opened my file? I like the welcome screen that was used in previous years when I would open turbo tax and it showed the returned I had worked on rather than having to make a search through my files to find it. Some features were improved on yet others I feel got worse. You need to remember this should be programed for someone that doesn't like or is not familiar with doing a return. I don't know if Turbo tax is accurate or not, I sure hole so.