Change in interface for 2025 did not seem to help make the product any easier to use. It was just a new way to do the same things as before and required some learning by long-time users. BIGGEST COMPLAINT: Too many input boxes do not allow for adding supporting calculations. That function should be more widely available throughout the program. And those boxes that do allow supporting calculations seem to open the calculation box in different ways--menu selection, right click, double click. Some consistency in that would be appreciated.

Your user interface has gone from very good to almost unusable. Unless you go back to somethng more like the old user interface, I will not procure Turbotax for next year. Your changes added a huge amount of frustration and days of unnecessary repetitive work. I finally resorted to using forms, I can only hope I got it right. I have used TurboTax for the past 20 years (maybe longer) and in one year, you destroyed the trust I had in you.

When I fin if ished my Federal and NYS returns I was given the option to have my Federal refund mailed to me and you transmitted my return with that info. I have now been notified by IRS that they stopped mailing checks for Refunds at the beginning of 2025. I now have jump through hoops to verify my identity to IRS to give them my bank account info to recieve a direct deposit. This all could have been avoided if your software contained the correct up to date information. As a long time user of Turbo Tax I am extremely disappointed in this years version.

I have been using Turbo Tax sense it came out on the market place, after that I did my own taxes instead of having to pay someone else to do them. Used them while single, and now while married. My husband doesn't like to use computers and isn't good at using them so for many years I have done them.

The last 2 years after using Turbotax my state, Wisconsin claimed my return was in error and brought my refund down slightly. I didn't take issue with it as it wasn't much and the trouble of opening up a claim that they were wrong seemed like a bit of an inconvenience. Lets hope this year 2025 is different and I get the return you determined I had coming :( What good is using your product if the end result is incorrect.

I have been using TurboTax for years and this has been by far the worse time I have had using the program. First of all it took several hours to download the program and then it took several times of entering the same information to finally get the program to save it. I felt that the program was less user friendly than in the past.

We have struggled with getting proper selection between on-line and downloading to desktop. I initially thought that we had purchased desktop version. Don't know what happened but got to end of federal form and it did not save and everything was lost and we had to start completely over from the beginning. Very frustrating.

I engaged with one of your Turbo Tax Live experts and the support was excellent! Although it took over one hour, Steve engaged additional technical support, and the 3 of us were able to clear up a very sticky problem with my tax return from 2023 which allowed me to finalize and submit my 2025 return. Thank you!

Once you enter the 1095A, it will not allow any addition medical expenses. Therefore, it blocks any medical entry on the Alabama return. Particularly if you are not itemizing on Federal. Expenses should be allowed regardless as it carries to the state return which has a lessor threshold. Overall, it is a great product.

Frankly, this is probably the last time I'll use TurboTax (after having used it for over 25 years). The quality of the software continues to degrade. This year there were so many errors in the software around which I had to navigate that it seemed it would've just been easier to fill out the forms my hand. I will definitely be choosing from among other software options in the future. Between this and the elimination of Mint.com, Intuit was a brand that I had complete confidence in 10 years ago and now that confidence is completely eroded. I will no longer consider Intuit options for further types of financial software in the future