I USUALLY RATE YOU A 5 STAR, BUT THIS YEAR I HAD TROUBLE WITH COMPLETING AND FILING. THE REFUND STATED ON THE TAX RETURN IS NOT THE REFUND SHOW ON THE SUMMARY BEFORE FILING. I HAD A FAIED FILIN DUE TO TURBO TAX NOT USING THE MOST UPDATED FORMS EVEN AFTER AN UPDATE CHECK WAS COMPLETED.

I have used TurboTax for many many years. It just keeps getting better. This year something happened that just blew my mind. I had started TurboTax and left to go eat dinner. When I came back the next day TurboTax had gone to all of my `sources of income from last year and had almost completed my return. I was blown away!

Requirement to transition to Windows 11 was painful for a variety of reasons. Otherwise I would have rated it a 5. TT Online is substandard compared to run on my own computer.

Had a lot of challenging issues (i.e., medical, deaths in family, bouts of depression, overwhelming workload, etc.). In fact, certain issues are still ongoing. My "catch-up" experience using TurboTax was good overall.

Was extremely difficult to transmit e-files, as the program kept telling me to change items, and when changed, told me to change them back. For some reason, which I don't know why, EVENTUALLY, the returns got e-filed! Spent (and wasted) a lot of time because this was happening.

The interview process is unreliable; e.g., we had to check many times to see if what we had entered in the interview actually held, because after we had saved and closed Turbo and then returned to it we found many times that we had to repeat our entries. There were other inconsistencies, such as: 1) Turbo asking us for in-put on a (mystery) Canadian retirement plan which we not indicated we had; and one of the tax summaries having data which was inconsistent with the correct data. We wonder if Turbo had gone over board with AI; and was getting back hallucinations.

it was easy and quick - I was able to get help while working on my taxes if i needed. this is my 15th year using turbo tax and i love it. easy enough for the beginning because it guides you through the process with ease. if guidance is needed it is quickly available.

I have used Turbo Tax or over 15 years, and they just seem to be getting worse. First, they no longer have the running tabulation of what is due or will be returned on the top banner. Second, the "convenience charge" for asking to pay with your credit card is beyond absurd and illogical. If someone owes 1000, at your rate of 2.49%, they would be paying $31 to file. Considering most cards only GIVE 1 or 2%, it would actually be a loss. Finally, while there IS fine print, still trying to advertise "Free State" without the filing (an additional $25), is another example of being deceptive and trying to gouge customers at every turn. So MAJORLY disappointed after all these years.

Turbo was great it took all of my information and provided me with the best tax savings possible. Everything was presented clear and concisely with lots of additional information available if needed. The turbo tax automated assistant guided me right to where I needed to go.

The software permitted duplicate imports from my financial services company, unbeknownst to me. This artificially inflated my tax burden and caused me much anxiety. There should be some sort of check on this kind of error. The questions can be clunky and confusing. I think you could improve on that. Even it if costs you a bit with respect to purchasing expert advice. I hated the fact that you required TT to be used only on Windows 11. I seriously considered moving to one of your competitors because of this. I think it would be more advantageous to TT to be more flexible.