Your new user interface is totally unacceptable. I will never use Turbotax again unless you go back to the old user interface. You caused me about an additional 10 days to get the data manually into the forms with some belief that the data was somewhat accurate. I'm still not 100% sure. You turned an exceptionally good product into something that is terrible at best. I don't understand why you did such a stupid thing.

TurboTax is a very customer friendly software . It uploaded the information from my previous tax submission saving me time. I like that the Turbo Tax will show you the amounts entered in the previous year so you can quickly and easily make a comparison as you are inputting the current information. I don't have to worry about the accuracy of the amounts reported because TurboTax accurately calculates the numbers. For an elderly person like me, this makes my tax year easy to get through each year.

I've been a loyal TurboTax user since probably 2011, and for good reason. Overall, TurboTax has always been easy to use, fast, and accurate. Granted, I do not have a very complicated tax return most of the time: 1040A with the standard deduction so I cannot speak to how TurboTax works for really complicated tax returns. But I have always had a good experience, even the year I moved and changed jobs and had to file in three states and deal with an HSA and an FSA in the same year. My only real gripe this year was some aspects of the UI. I usually use TurboTax on Windows OS, but switch to MacOS this year. And I did notice that the "next" button was constantly "jumping" to a new location on the page as I used the application depending on how much information was on the page. I do not remember having that same experience on Windows, but I did notice that the UI on macOS seemed more utilitarian looking? I can't explain it well except that on Windows the application seems to have a more polished look overall and on Mac its sort of bare feeling. I did also run into one technical issue with importing last years tax return. I had to put my return into a specific directory just to get it to import. Even though there is an option to find the file manually, the import button doesn't actually import it. And no error messages pop up. It just does nothing. The buggy import and UI layout are the reason for the 4/5 star rating. Otherwise, this is a 5/5 application.

I've changed my review to 1 star - My return was continually rejected bc apparently I don't know how to cut & past our AGI from our 2024 return. I asked Intuit's AI chatbot which checked and said our return had not been rejected. I went to Turbo Tax and checked the status of the return and it still came up as Rejected. I really didn't want to mail our return, but finally gave up bc I'd spent collectively at least 2-3 hrs trying to get it submitted electronically. The 1st time I used Turbo Tax many yrs ago, it was super easy. It's gotten more difficult and cumbersome over time. More technical jargon. Links provided for return being rejected are not correct and need to be updated/revise. Keep in mind the following..."Explain it so a 6th grader can understand it."

As a long time Turbo Tax user I found this year's version to be less user friendly than previous versions. Also I find the lack of state return documentation worksheets to be a problem. If the software transfers an amount from the federal information entered but changes the amount for any reason there should be a worksheet generated, especially when your telephone support does not know why the amount changes. A simple worksheet showing the computation performed by the software should be provided.

Good until pushing submit then TTax said had to look for updates...also sent me to a 1099-int looking for CUSIP number that was blank,,,This was after i did 3 different Fed Reviews that came back perfect and ready to file. Need to fix that in the flow.

Annoying interface. It's distracting and a bit misleading. Can cause user errors. Also, I don't like that I must have a TurboTax account to create my tax return. I don't want TurboTax to keep my personal and financial data on file so they can sell it or share with others like Rocket Mortgage.

Previous year TurboTax offered features that would assist in doing deductions as related to household goods, clothing, and other miscellaneous donations not specific to cash. Additionally, the accuracy of some questions and detail guidance could be enhanced, specifically when it comes to mortgages and refinance.

I am a longtime user of TurboTax, and I think the wording used to interact with the customer, me, is less clear every year. I think that it is time for me to consider other software and human tax preparers. I will discuss with family and friends about how they have their tax forms completed.

I've used TurboTax for over 30 years. The missing feature is the worksheet option for multiple entries, such as medical expenses, involving multiple companies or individuals. The Apple MiniMac keyboard and mouse are not real user friendly is several areas. The rest of the system remains very familiar.