I use Desktop and have for 7 years. I like being able to download and do not use a CPA anymore. My income is all from a single source (Fidelity [Retirement] Investments) is easily downloadable and Turbo Tax handles the rest. I had my first problem this year a missing update prevented e-file transmission of my returns. Could not get the transmission through, get help from Turbo Tax or any other source. I finally completely Force Quit all programs except Tax which WOULD NOT shut down. I finally withdrew power and closed down the computer and restarted. This was the solution. When I turned the computer back on, opened TTax it updated and then transmitted my returns as it should have. TOO MUCH TROUBLE and Very FRUSTRATING for me.

During the process of downloading information from investment companies, a screen came up that the connection had been made. There was nothing on that screen to tell me what to do next. I called customer service, and Ralph told me to just click on the Turbo Tax icon in the task bar and it would go to a screen that showed that the download had been completed. It would have been helpful if that instruction appeared on the screen that said the connection had been made.

It always works really well. Use it every year. Problem i have this year is the direct deposit requirement. It did not tell\force me that it required banking information now. i always just got a printed check. I got a notice last week from IRS i have 30 days to update my direct deposit info. UGH. I created an ID.ME account, its taken a week and they still have not approved it. i am stuck. I am in the hopper but had i know i would have made sure to put the banking info in ahead of time.

Little improvement from year to year on user experience. Need to get user focus groups from various tax scenarios and have them go through their pages and tell you what they find hard to understand, where they get lost, experience with downloads, helps, etc. If your team spends a couple of days with a select group of people to go over their taxes minus the data, you will walk away with enormous amount of input to make the program more versatile, fool proof and friendly. Here is yet another annoying bug, why do you have a 4 character minimum on nickname. Am I suppose to make up additional letters to append to my name "Ben"?????

Great experience with Turbo Tax. I will be honest with you. In 2023, I was having difficulty with the module to physically pay for the California state e-filing option. I had issues going from your app to the Turbo Tax payment app. It was frustrating and time consuming. I ended up trying to contact your organization by telephone but apparently did not reach you. Ultimately, a hacker got through to my computer and created a big problem for me. That experience caused me to switch to H&R Block for 2024. However, the style of the software wasn't as good as what I had been accustomed to expect for all these years (decades actually). So, I switched back to your product and was very satisfied with it. Especially the seamless paying for the California e-file option with my credit card. Am back to being very satisfied with your product. Great accuracy, features are great, guidance continues to be excellent. Interfaces improved per my discussion above.

No longer imports my W2 because my employer doesn't use the OPTIONAL control number. My HSA form won't import either. I had to enter all the info manually.. I am switching next year to H&R Block or freetaxusa next year. TurboTax is not as good as it used to be.

I have used TurboTax for over 10 years and have always given it a 5 star review. This year I was very disappointed that It's deductible was not included. I have used it extensively in the past and it saved a lot of time. What was provided with the program this year I found to be cumbersome and unusable.

Turbotax is JUNKware. I will never buy it again. Bugs all over. 1 hassle after another. Their fed form estimated taxes section would not transfer values for estimated taxes paid to state/county to the state form. I retired with 38 years working in IT/engineering in software development and testing. I know what good software is and this is junkware. Next year I will use freetax usa. Done giving money to makers of junk products.

Technology and ability to navigate remained easy, but misleading prices. Advertised for being free to efile federal, that was not the case, it was an extra $40 at the end to file. Advertised to being free to efile one state, that was not the case, it was $25 with a $10 credit at the end to file. Also, advice is now $60.

I bought the software in January. The program crashed after updating the first 2-3 times I used it. Once, the program asked to update after I finished my state tax form. When it returned after the update, some of my entries had been lost or changed. I have used TurboTax for more than 20 years and this is the most trouble I've had with the program