I have been using TurboTax for years and this has been by far the worse time I have had using the program. First of all it took several hours to download the program and then it took several times of entering the same information to finally get the program to save it. I felt that the program was less user friendly than in the past.

In the section to transfer investment accounts it asked for some unusual ID number from the investment firms that was not printed on their consolidated forms. The only numbers on these forms are: the account number; and payers ID number. So you must change your form to only ask for these numbers or the download won't work. Additionally when asking for the PIN please specify first to enter you IRS approved PIN or to enter a pin number of our choice.

I have used TurboTax for several years. We have a simple tax situation and it has been easy to use. I find the walk through process easy to understand. I like the explanations that are offered while filling out the forms. I will keep using TurboTax as I am familiar with it and it is easy to use.

I was EXTREMELY disappointed to have been offered the subtract from my refund option vs. credit card. Credit card option was $40 LESS than the Turbo Tax way of bamboozling more money out of its customers - and for what? I will be looking at another service next year.

I HAVE NOW HAD TO TRANSMIT MY EFILE THREE TIMES. I ENTERED A WRONG AMOUnt in the AGI, but when I corrected it it did not save in the form and ended up having a second rejection from the IRS.I resubmitted a third time and double checked the AGI hopefully it does not get rejected again.

GARBAGE! chose file online and guess what? wasted 2 hours filling in state form to find out therey want $67 for something I purchased (SUPPOSE TO BE FREE STATE). Lost all data and wouldnt efile my federal. Had to go back on desktop and redo. Very deceitful. Extortion. YOU and your practice's have lost a LIFE-LONG Customer! FOREVER! NOOOOO TURBOTAX!

Generally OK, but had to launch it twice to have it migrate info from last year's return. Also asked for some obscure password I had no clue about. Then, it it had problems grasping or acknowledging that we had taken all required RMD distributions and kept suggesting we needed to take out another $8K. Was also very aggravating to find I had to pay $40 to have my refund transferred to my checking account electronically; felt ambushed. Lame.

Turbo Tax Deluxe use to be great and used it for decades. I had a CD with a person to guide you. Now its a download like any other online program. The questions are not easy to understand and there is no side bar to jump to a sub-section. You make people enter a lot of information, or skip constantly, before offering to take a standard deduction. You would think that after all these years, you would offer a discount to prior users. I expected more from such an expensive version of Turbo Tax.

On the whole, TurboTax is OK, but I really had to struggle to figure out how to get it to let me deduct my Union Dues from my state tax return since I didn't have enough unreimbursed business expenses to deduct them from my federal. I have no idea why you don't automatically ask about state deductions even for people like me who take the standard deduction for our federal returns. I don't recall whether i had this problem last year.Bunk

I have been using TurboTax desktop annually since 2010 and this year was easily the worst user experience ever. The importation of 1099s was horrible, added to the perennial bad placement and vast number of confirmation buttons. I think I'm done with TurboTax