I've used this program for more than 20 years. Somehow it is less intuitive than in the past. Also you are informed there are no errors in the review process. Then when you go to e-file you're informed you are missing info. Then you first have to figure out how to correct it. Worst yet, you're asked for info. in a 1099R box that has nothing in it. Seriously?!?!

I did on the other page, prior to this page. There are some flaws, with the program, but you have to be knowledgeable user to find them. as to putting the paid State & Local income taxes in the wrong areas, like under the 1099-R in the Tax Payment Worksheet. and different areas from what you W-2 state for State and Local income taxes, at least for PA State, and duplicating the amount that was paid in, that was not operator error, that is what the program did. I don't know about your other states, if their W-2 matched up with your programming, but apparently it sure didn't this year.

TurboTax 2025 Deluxe failed me this year. After adding the CA State return, the application would hang or sometimes I could get to the next step by waiting 5 to 15 minutes for the application to respond. I used many backups for repeated attempts, stripped out the CA return several times nothing helped. I did manage to file but I am exhausted and spent over 15 extra hours battling with the "Not Responding" delays and lockups.

The endless upselling of TT Online is extremely off-putting. You've made it extremely hard to find and purchase this product, and even once I had it, you keep pushing the new product relentlessly, every time I opened the program. If it ain't broke, why fix it? Product is 5 stars; pushing the new alternative is minus 1 star.

it was useful software but the transfer of info from stock/bonds info was lacking when it came to digital asset area. Had to go and verify manually whether it was a digital asset or not based on worksheet forms. This was not apparent until digital asset name question and if it was digital asset or not question came up during review phase. Then did not know how to fixed until I went to help center and researched. Some none digital assets stocks were not answered at all. This year was rather frustrating compared to previous years.

I want to mail my state return not e-file it. when i print it out to mail says to e-file and does not provide mail in instructions. Also, wants to charge me $25 to e-file it. My product comes with one free state filing and 5 free electronic filings. I have not e-filed any state returns. Why is it charging me $25 to e-file state return when a I haven't e-filed any state returns

Mostly I am satisfied with the way turbo tax interacts with me. I do have an issue with going down a topic that I think I needed but then didn't yet the forms stick around. When doing the final review turbo tax then flags uncompleted forms as errors.

I've been using Turboxtax for over 20 years because it's easy to use and is accurate.Two changes I would make are 1) to make it simpler for entering 1099-Q and 1098-T forms, specifically focused on entering the forms for parents and their dependents. Seemed as if my kids owed significant taxes specifically due to 529 withdrawals even though the money was spent on education, until I reentered their information multiple times and finally got the withdrawal to not affect their taxes. The second change is I would add CTPL and CTPFL to the list of options for W2 box 14 in order to make filling out this part of Turbotax more intuitive and faster.

Customer services provided by Turbo Tax are extremely helpful, especially the interface with live agent assist me greatly to overcome the software glitch smoothly. Agent Brittany R. was incredibly kind, attentive, and went above and beyond to make sure my issue was fully resolved. I’m so very grateful for her professionalism. It’s such a rare encounter to receive such a genuine customer care.”

It mostly was simple and good, but the nags for upsells are slightly annoying. A few prompts were also slightly confusing but thankfully I ran into no issues. forcing windows 11 though on it's own deducts a star regardless, since I had to wipe my computer just to file my taxes. Better than being completely forced online or on a subscription. (which is being pushed too)