The disastrous handling of my SSA1099 form caused a gross under reporting of my taxable social security benefits and total taxable income. Running the Turbo Tax error/accuracy check program is a worthless exercise! Intuit should reimburse me for my Turbo Tax Deluxe purchase! More so, Intuit should refund all the many users that experienced software screwup.

I use Turbotax every year and I appreciate many things about it. It is easy and intuitive to use. The only thing I would suggest to improve is filing the state taxes after federal is not inuitive. You have to go into the taxes all over again even though it says it's complete.

The Expert had some of the same problems with the program as I. For example, the program wanted information on my home mortgage. My mortgage was paid off in 2002. It would not accept my balance of $0 mortgage - there was no provision for no mortgage payment. TurboTax should have had a proofing team to catch problems like this one as well as others which I do not have time to list right now. I am a retired Certified Financial Planner.

It was too hard to sign in. I have prepared my taxes for many consecutive years using Turbo and never had to jump through so many hoops. Clicking on the images to prove that I am not a computer for ten to fifteen minutes is ridiculous. If I have forgotten my password, it does not mean that I need to update anything other than a password.

Turbotax was lousy for me this year: it would NOT Add Supporting Details in step-by-step mode. Required workaround of switching to forms mode to put in ASDs. Social security info was transfer incorrectly into "Earlier Year Lump-Sum Social Security Worksheet". Spousal data went into taxpayer column and caused error which took great effort to find and fix the problem.

As you have included Audit protection We have for many years used your application, only when we used it for NY DELAWARE and the federal taxes several years ago did we have a bill from NY as your application did not compute it correctly. Otherwise for years has been fine!

Much easier this year to find and download my software. Kudos. I needed help once. I had a problem with info transferred from my investment company. The data transferred, but then Turbo kept asking for a piece of info that I didn't have or need--it didn't apply. No matter what I did, Turbo would not let me continue. I deleted the imported data. Then I reached out for help and Yasmine (who was wonderful) helped me get past the gatekeeper. Simple once I saw it. However, the basic problem is there--I can't use the import data feature.

Disappointed that It's Deductible was removed in the year - so part of the deductions were in the software, and part had to be manually done. Just made it messy. If you were going to get rid of it, seems it would have been cleaner to do it at the END of the tax year. I'm shopping other options now that It's Deductible isn't available anymore.

Ending support for the It's Deductible app midway through 2025 year was a decision that completely failed to show consideration for long-term users of TurboTax and It's Deductible. Because Intuit did absolutely nothing to provide for automatic import to TurboTax of all the 2025 donations information that I (and users like me) had already input into It's Deductible through October 2025, we were stuck having to MANUALLY input all the details for such donations into TurboTax to prepare our 2025 returns. If Intuit was going to cease its support for It's Deductible, it should have shown much more consideration for its users and shutdown It's Deductible AFTER the 2025 tax filing season so that users could still have automatically imported their 2025 donations information to TurboTax 2025. REALLY POOR DECISION TO CEASE SUPPORT MIDWAY THROUGH A TAX YEAR!!!

The interface is Awkward in the Filing section. For example: If you want to Efile Federal but Mail returns for State, the normal flow does not account for this. I have to go back into Filing (after transmitting Fed return), then select File By Mail, then continue. The initial File flow should allow one to select HOW they wan file each, and then go through the screens accordingly. I think I complained about this in previous years, but no change.