The last 2 years after using Turbotax my state, Wisconsin claimed my return was in error and brought my refund down slightly. I didn't take issue with it as it wasn't much and the trouble of opening up a claim that they were wrong seemed like a bit of an inconvenience. Lets hope this year 2025 is different and I get the return you determined I had coming :( What good is using your product if the end result is incorrect.

We have struggled with getting proper selection between on-line and downloading to desktop. I initially thought that we had purchased desktop version. Don't know what happened but got to end of federal form and it did not save and everything was lost and we had to start completely over from the beginning. Very frustrating.

Once you enter the 1095A, it will not allow any addition medical expenses. Therefore, it blocks any medical entry on the Alabama return. Particularly if you are not itemizing on Federal. Expenses should be allowed regardless as it carries to the state return which has a lessor threshold. Overall, it is a great product.

THIS HAS BEEN A TERRIBLE EXPERIENCE>>AT THIS POINT I HAVE NO IDEA AS TO WETHER OR NOT I HAVE SUCCESSFULLY FILED MY STATE TAXES OR NOT.. Turbo tax used to be a great product but it has gone down hill. Everything now is about upsale and additional charges...

Several updates to the product made it a little more challenging to use this year like adding pop up boxes to ask questions that seemed unnecessary. I did not like that the "It's deductible" chart to find estimated costs for clothing and items donated to charity was taken away. I always used that chart to find costs for my itemized list of items I donate to charity. I also miss the disc used to download the product, which was simple and easy. It is much more challenging to download from the website and then adding product code. I had many problems and had to call customer service for help. The Rep was very patient and helpful in getting the product onto my computer. Too many questions trying to get us to buy add-ons.

The printing & saving of the state return was not very easy and required me to jump thru hoops to figure out how to do it since I wanted to mail the state return. you have everything focused on e-filing the state. It needs to get easier or I will need to use other options.

I have used Turbo Tax Desktop on MAC for at least 13 years. This year's version is the one of the worst experiences I've ever had with software in my life. I tried paying the $25 fee for filing Arizona online and the program failed at that point. I did get great help from the support number, but we were still not able to resolve the issue and I had to end up paying the additional $40 fee for having it deducted from my return. I may try the free web version next year, but will never pay to use Turbo Tax again.

Interface and topic helps were awful and impossible to navigate. Program's help functions were useless. I sought phone help and two different women tried to help me figure out how to enter 1099-PATR information. First woman admitted defeat after 1.5 hours. We also could not get Intuit Meeting to work. The second woman finally figured out how to enter the info after 2 hours, but then we could not get Intuit Meeting to work either. I have used Turbo Tax for decades and navigating was intuitive, but no more. This was my worst experience. An extremely frustrated user of TurboTax Deluse.

Expensive, constant nagging and intrusive upsells of services and options during preparation. Product and company now use AI and have LLM AI embedded in products. LLM AI is not safe or secure and no PII or private financial data should be allowed near it. Parent company paid for ending federal tax filing program leaving few options for people to file taxes.

Little improvement from year to year on user experience. Need to get user focus groups from various tax scenarios and have them go through their pages and tell you what they find hard to understand, where they get lost, experience with downloads, helps, etc. If your team spends a couple of days with a select group of people to go over their taxes minus the data, you will walk away with enormous amount of input to make the program more versatile, fool proof and friendly. Here is yet another annoying bug, why do you have a 4 character minimum on nickname. Am I suppose to make up additional letters to append to my name "Ben"?????