Have used turbotax for many years and have found the interface is becoming less user friendly than previous years - example: when correcting errors I would hope that I could click on error message and be connected with error. I hate the constant attempt to up sell - I feel like I'm a car dealership - and being sold undercoating and some kind of exotic wax treatment after the sale has been made

I am a CPA who specializes in tax, and the software changes for TY2025 were confusing not only to me, but to my family members who called me in frustration. I spent significant time helping them over the phone as a result of these changes. My family stated they are inclined to try a different tax provider next year due to their frustration this year. PLEASE rework the TY2025 changes so that the software is more friendly to the average taxpayer. While trying to find answers to the TY 2025 software issues, I found that many taxpayers were experiencing the same issues. The most frustrating was the Schedule D digital asset check box not being selected and having to review each asset sale to select the check box. My sister had 134 non-digital asset sales to individually select. This is obviously a defect in the software. By the way, the AI to type this message is worse than aweful to use as it keeps correcting my typing, such as "te" rather than "the". Knock it off. AI is not yet reliable, and everyone in tax and accounting knows this to be true. ALL TYPO'S ARE COURTESY OF YOUR TERRIBLE AI MODEL.

Increasingly disappointed with each successive year I use Turbo Tax (I've used it since it first came on the market) I could go on all day but will mention This is the third time in my life I have had to buy a new computer b/c of TurboTax. Program won't run on W10 and W11 won't install on older computer. A lot like telling a carpenter he needs to buy all new tools to build each house. Took me most of a day & several calls to open my Intuit account b/c I changed my phone number. Ended up starting a whole new account under another email and phone number b/4 I could enter my license code and start the next day. Why do I need an account, why do you need my phone number, I bough the program, I want to install it just like when I got the disc and installed it. This is the last time I will use TurboTax

A very good product; it handles the tax code's complexity very well. It flagged as an error a zero value in Sch. C, Line 27a, and it would not let me e-file the tax returns. A TurboTax representative helped to resolve the problem, although I had to ask an AI agent to find the TurboTax help telephone number.

I have been a user of TurboTax for decades, and have found it to be the one of the best tools for dealing with the complexity of tax preparation/filing and navigating the changes that come with every new tax year. I like its approach to gathering the data with a user-friendly, question-driven interface. I also like the ability to import and compare tax documents from previous years with this year's return.

For the most part Turbo tax is easy to use. However, there are certain areas that are more confusing than they need to be. I ran into a comment from Turbo tax that said, " Hm, we ran into a snag, please review the last section", (or something like that). Why not just tell me exactly where the issue is? Obviously, you could program the software to name the section that needs to be reviewed. Also, when you exit turbo tax, and then sign back on, why doesn't it take you back to the place you left off rather than starting at the beginning again? Also, it seems like every time I signed on, the program needed a new update. Are you looking for better programmers or trouble shooters to curtail this problem?

There are a number of things that are annoying, and they are annoying each year. For example. If I want to go to do income and I click on it. EVERY SINGLE TIME.. I have to first confirm what I want to keep or remove as income items and THEN make the choice whether to walk through or to choose what to work on. Doing that once is fine, but every single time I want to work on something, or go back and forth, it is just a pointless pain. Second, the help/search for help is SLOOOOOOW. Not really even usable.

The Turbo Tax software is easy to use and for the most part is extremely user friendly. My only concern is that the software doesn't ask for the IP PIN and when I type the question into the Turbo Tax Help option the program didn't recognize IP PIN and kept asking if I needed to update my personal information.

I have used Turbo Tax for many years because it is easy to follow along. It also is much more accurate than I would be filling it out on paper, which is impossible now days. I also get my refund much faster filing online. It is very compatible with my computer. It really is an fantastic program!

Far too many and confusing and somewhat redundant screens regarding INT and Div. The section re: IRA would not let me check the IRA box for my IRA RMD so I had to select Other in order for my taxes to be completed and E-filed. Didn't make sense! The import screen for financial institutions was also confusing this year and I had to try many times to get connected and the data downloaded. Other than that most of TurboTax was as easy enough to navigate