I have used Turbo Tax for YEARS. I love it!! I use it to do my taxes and taxes for my family (sons and now grandkids). I have a business degree with an emphasis in accounting and I am capable of doing taxes without the TurboTax software. However, this makes it so easy and is ALWAYS accurate. I use the automatic renewal. I get notification in November and download the software and am READY TO GO. The feature to walk me through or explore on my own is exceptional. The interface to auto-fill the W2 information is always accurate. In addition, the compatibility between other software (Acrobat, Word, etc) make saving, printing, or other options, a breeze. I had to use another brand once and I will NEVER change again. Turbo Tax is TOP OF THE LINE.

I didn't enjoy working with TurboTax this year and will likely not purchase it again next year. So many things that usually worked were no longer working this year. The software didn't explain certain things I need clarification on and I kept getting stuck on an error at the end.

In the past I have had no problems but the software was terrible this year. I have been hesitant to submit my return because I don't feel confident in its accuracy. Examples of problems: I was asked, "Did you receive form X?", yes, "Who was it for?", Dependent, "Did you receive form X?", yes, "Who was it for?".... Also, we sold our house in 2025. TurboTax asked me to enter a lot of information off the settlement sheet and said that I owe $82000 in taxes. It then wanted me to enter many of the numbers from the 10 year old purchase settlement sheet to reduce the taxes owed. After that it asked if it was our primary residence, followed by, "Oh nevermind, you don't have to report this". Why wouldn't you lead with that? Additionally, I entered that my wife received Social security disability benefits so it asked me how much I received from the Canadian railroad pension (or something like that). Taxes are already stressful and TurboTax made that far worse this year.

It has some problems handling unusual situations - getting a qualified state pension from a different state from where you are living is not calculated correctly. The phone reps are very helpful in figuring out how to deal with this flaw in the program.

Double counted my interest income. Through the normal query process I had to enter 3 1099-INT forms manually because the financial institutions (USAA, Cit Bank, and SoFi Bank) were not supported by auto importing. After finishing my taxes and when doing the final check for errors, Turbo tax asked me to confirm Box 1 figures for each of those 1099-INT forms. I assumed this was because I had to manually enter them (No Auto Import). When I entered the box 1 figures Turbo Tax doubled the interest (once for the original entry and then again for this final check). Some disconnect occurred in the programing causing this error. After I ran the program through this portion not once, twice or three time but on the 4th time for whatever reason the program did NOT ask to reenter the box 1 figures and I was able to escape this frustrating loop.

I don't like that the state e-filing fee isn't included in the state preparation cost. Should be bundled together. I always use the interview flow (instead of the forms based flow) and sometimes TurboTax forgets where it left off and I have to repeat steps.

every year i try to use turbo tax to forecast my with holding at the end of the calendar year. so i buy the full priced edition in november but it never is complete so I overpay as later offerings are 10- 20 dollars cheaper. you should sell it as a partial solution, as it is shady business practice.

With the updates for the 2025 year on turbotax, I found that it is not as user friendly. The income section for recording the W2G was very confusing; I had to search through all of the income topics. Maybe listing the actual form #s in the category heading would help so I know which form applies to that line item. We have used TurboTax for years and we will continue. The programming allows for my amateur computer skills!

I've been using Intuit Turbotax for over 15 years for several reasons: 1) I don't like to give my personal financial information over to strangers at a tax prep service; 2) I don't like paying someone to do my income tax return; 3) I feel confident in using Turbotax and like the step-by-step guidance provided in each and every area of the tax return.

My goto Tool for doing taxes for the whole family for more than a decade. Two grown kids, a brother in law, and my joint return, every year. Thorough step by step walkthrough, but I like to go down the rabbit hole, so switch to Forms view quite often. I've used H&R Block as well, and it's fine, but TurboTax is the one for me.