I docked the product because initially I intended to file "online" after years of preparing the returns using the product "using the computer". I found the "online" product to be cumbersome for me. It was difficult for me to follow the "flow" of my entries. I did not feel comfortable using the product in this fashion.

Been using TurboTax for decades, literally - since 1984 It continues to be accurate, with great guidance through the steps. It has covered my taxes through business ownership, straight employment, contracted consulting and now retirement (and Pickleball Coaching earnings). It guides you through everything you could ever need, and online help, including live-person assistance is available. Easily imports my data from last year, and reminds me of past income and deductions so I do not miss a thing. TurboTax is the best!

I've liked TurboTax in the past, and its handy to have my information year to year, but I ran into several instances where I had to "trick" the program because it didn't ask the right questions and then wouldn't let me continue. Also didn't handle my 529 information correctly, and ended up having to manually delete the forms. May look for another solution next year.

TurboTax easily install with frequent updates throughout the tax season. The question stems can be confusing at times. The guidance/help topics are of limited value. Might be better to make a query on an AI site. Would be nice to see how some of the aggregated numbers from forms/schedules are calculated by double-clicking on the number on the form of a statement of where the value originated from.

BIG MISTAKE not having It's Deductible as a part of turbo tax software. I have been using turbo tax for decades, next year I will shop around for a tax software that includes something like It's Deductible. I used your substitute program and it unsatisfactory.

Had my returns completed except for one area. Software froze and I had a spinning wheel that would not go away. had to reboot computer to get TT working again. Not a big problem except that i had not saved my file and when I rebooted, i had a blank file and had to start over. took an additional 3 1/2 hours to do. But still easier than filing manually. Great program other than the glitch. Was this user or software error? LOL

Everything goes rather smoothly until you get to the end of the return. It gets a bit confusing when you start to file the returns & print. Also, personally I think $40.00 filing fee is too much for the state return. I have used Turbo tax for many, many years and have recommended it to many friends but I continue to be upset with the state filing fee.

E-filing clunky at best. The field allowance for the IP PIN is 5 characters, The IP PIN is 6 characters, Worse, this is has not been changed for years, despite similar comments. One character must be dropped off. Explain this with which one to exclude, or allow 6. Even worse, the IRS sent out the wrong IP PINs this January. A heads up with how to fix it. provided through your updates, would have been appropriate, appreciated and avoid what will surely be chaos when the IRS rejects returns.

Disappointed in this year's edition. Could never get importation to work for Fidelity or Merrill Lynch. I'm using a Window 11 system. Also, when starting the software, several times I could not proceed without updating first, even though I had just updated several hours before. Then, when it did finally let me proceed (not sure why), the program just crashed without explanation. After several attempts, I had to restart my machine and it finally worked. Lastly, it's irritating the software is advertised as "including state return", yet there's a $25 fee to actually file. Misleading. I'll be shopping alternatives next year

TurboTax in general help me to report tax but in some place, it give me headaches. At end of Federal tax, it will do a review and points out errors. It shows the error on tax forms instead of tell you which steps on the TurboTax you made mistakes. Sometimes, I have to understand how the tax forms works in order to correct the issue. The tax forms can be so complicated that I don't know how to correct the issue. It defects the propose of buying TurboTax.